UEN Security Office
Technical Services Support Center (TSSC)
Eccles Broadcast Center
101 Wasatch Drive
Salt Lake City, UT 84112
(801) 585-6105 (fax)
Part 2: What Services Do We Provide So They Can Do What They Need to Do?
Most stakeholders identify with and recognize only the UETN services that they use. Because board members must make decisions and recommend priorities in the context of the entire organization and among the full diversity of our services, we ask that you please scan all three areas of our official service catalog to obtain a balanced and comprehensive understanding of UETN’s services.
We operate and maintain the infrastructure and provide services that keep Utah's education and telehealth network secure and reliable:
Wide Area Network
UETN's infrastructure carries high-speed data and real-time applications such as live video to schools, clinics, hospitals and communities throughout the state. UETN contracts with multiple local telecom service providers so revenues flow from UETN back into local communities spurring economic development.
UETN connects Utah's public schools, colleges, universities and libraries to the Internet via several Internet Service Providers saving Utah institutions thousands of dollars a month by purchasing Internet connectivity in bulk from competing providers.
Internet Filtering and Security Monitoring
UETN helps K-12 schools conform to state and federal requirements with filtering services designed to protect students while supporting educational research, and IT security specialists monitor the network constantly.
To educate and enrich the lives of Utah residents, UETN operates three digital television stations: UEN-TV, which airs education-focused programs, and MHz Worldview, a national, independent channel for international news and cultural programs and FNX (First Nations Experience) which provides Native American programming.
Storage Area Network and Data Center
UETN's storage area network (SAN) provides high capacity, redundant data storage across our enterprise services. Backup and recovery servers are located in an off-site data center for disaster recovery and system continuity.We also provide an array of educational technology tools and services to help Utah learners get the most value from the network:
Core Standards Database and Curated Links
Utah's K-12 educators save valuable time by using UETN's curriculum search tool to find resources aligned with the Utah State Board of Education's approved Core Standards.
Teaching and Assessment Resources
UETN's award-winning my.uen gives Utah's K-12 educators the tools they need find, create and share resources, including easy-to-build teacher web pages and our lesson plan, rubric and curriculum tools.
Interactive Video Conferencing
UETN provides distance education tools and support to Utah's schools, colleges, universities, state institutions and other educational groups. Our easy-to-use technologies offer a green, time-saving alternative to in-person course delivery and meetings.
eMedia Digital Service
With more than 16,000 digital videos, images, and documents, eMedia is one of the world's richest online collections of digital media for education. UETN digitizes, edits, and encodes the media and manages licensing so use is free to Utah learners and educators.
Instructional Tools and Materials
UETN's web services for educators and community partners span the design and development of software, databases and online interfaces to the aggregation and alignment of instructional materials such as lesson plans to state and federal standards.
Learning Management System
UETN negotiates, licenses and hosts a robust learning management system to help ensure that Utah's public colleges and universities have the platform they need to provide online courses, hybrid courses and enhance in-person courses.
Utah's Online Library & Preschool Pioneer
UETN licenses the resources and manages the interface for Utah's Online Library, Preschool Pioneer for young children and their caregivers, and Utah's Online Library for K-12 students and educators.
Utah K-12 educators can invite students and visitors to meet them online for virtual classes, meetings, and other events using a web conferencing system licensed by UETN. Capabilities include audio, video, texting and optional desktop-sharing.UETN provides ongoing support to optimize the educational potential of the network and to keep it affordable for public institutions:
K–12 educators with up-to-date technology skills can better prepare learners for 21st century careers. UETN helps by providing professional development classes for teachers as well as ed tech video tutorials at no cost to participants.
The Network also supports Utah's rural school districts with technical, grant and personnel funding at Utah regional service centers in Heber City, Richfield, Cedar City and Price.
UETN coordinates Utah's E-Rate program, a federal program to support universal access to telecommunications and Internet services. In addition to working with Utah's eligible participants, UETN participates in the E-Rate program on behalf of the organizations we represent.