This advanced course can be used to build upon the skills acquired in Business Communication I or used as a stand-alone class that focuses on additional methods of professional communication skills Competency will again be developed in oral, written, interpersonal, technological, and employment communication; listening skills will be incorporated throughout the semester. The goal is to provide students with a practical, proficient portfolio consisting of a résumé, job application, and an oral presentation. Students will complete the course with a greater understanding of the impact of technology and the need for effective communication skills to advance in a business career.
Core Standards of the Course
Students will develop and practice effective oral communication skills.
If continuing from Business Communication I, build on Standard 3 Objectives 1-3.
Evaluate oral presentations analytically and critically. (Videotape presentation for evaluation suggested)
Deliver impromptu and planned speeches with confidence.
Present a professional oral presentation that includes credible evidence.
Students will improve and demonstrate effective informational reading strategies.
If continuing from Business Communication I, build on Standard 4 Objectives 1-4.
Use basic research techniques to find and use a variety of primary and secondary sources.
Read and report on several current business articles.
Students will compose an effective research paper using the writing process:
- Define purpose/objective/problem
- Determine audience
- Draft (Brainstorm, research, outline, organize, write)
Identify the parts of a business research paper: title page, table of contents, abstract/executive summary, body (including introduction and conclusion), references, and appendix.
Use in-text citations applying MLA or APA format.
Create a Reference/Works Cited page.
Enhance report by selecting, using, and labeling appropriate visuals (charts, graphs, tables, etc.).
Distinguish between paraphrasing, plagiarism, and documentation.
Students will use technology in an ethical manner to enhance the effectiveness of communication.
Demonstrate basic keyboarding and computer functions using basic software applications.
Use modern technology to enhance business communication (CD-DVD ROM, flash drive, video conferencing, smart phone, voice recognition software, etc.)
Understand basic business terminology including WAN and LAN, cellular technology, voice recognition, dictation, and Internet applications.
Students will create an employment portfolio integrating all forms of communication in pursuit and retention of employment.
Explore job search strategies and sources for job placement.
Create an employment portfolio.
Write an application/cover letter, resume, and follow-up letter for a simulated job opportunity.
Understand the application and interview process for employment.
Complete a written and electronic job application form properly.
Role-play interviews and demonstrate appropriate nonverbal and nonverbal communication.
Differentiate among business attire (e.g. casual, business-casual, professional business, and formal attire) and select correct attire for specific situations.
Prepare a list of questions to ask an interviewer and make a list of common mistakes made by interviewers and applicants.
Use correct strategies for accepting or rejecting an offer
Understand the skills needed to maintain employment
Understand qualities that employers expect in employees.
Examine legal and illegal employment practices.
Practice basic etiquette and manners in given situations.
Students will develop organizational communication skills through professional leadership, personal ethics, and customer/business relationships.
Understand the importance of taking moral responsibility for oral and written communication.
Understand appropriate professional behavior: office relationships, sexual harassment, politics, ethics, and customer and employee rights.
Write short-term and long-term personal and professional goals.
Develop supervision techniques and customer service strategies.
Practice relevant strategies for dealing with dissatisfied customers on the telephone, through face-to-face communication, and in writing.
Identify situations in which technology can impact customer service.
Students will present a professional oral report using technology to enhance the effectiveness of the presentation.
Create and organize a professional oral report.
Use correct grammar, spelling, and parallelism in both the presentation and oral report.
Create a Reference/Words Cited page with proper citations for sources used in the report and presentation.
Use appropriate nonverbal communication while presenting including voice quality, eye contact, and hand gestures.
Create an effective electronic slide show to supplement an oral presentation.
Create effective slide transitions, bullets, graphics, charts, backgrounds, custom animation, audio, and video in electronic slide show.
have been produced by and for the teachers of the State of Utah. Copies
of these materials may be freely reproduced for teacher and classroom use.
When distributing these materials, credit should be given to Utah State
Office of Education. These materials may not be published, in whole or part,
or in any other format, without the written permission of the Utah State
Office of Education, 250 East 500 South, PO Box 144200, Salt Lake City,
For more information about this core curriculum, contact the USOE Specialist,
or visit the
CTE/Business Education Home Page.
For general questions about Utah's Core Curriculum, contact the USOE Curriculum Director,
MARY SHUMWAY .
UEN Contact Info: 801-581-2999 | 800-866-5852 |