Thanks to distance learning, time and geographic space are no longer meaningful barriers to learning.
-- Dr. Richard Hezel
Field Service teams up with the Distance Ed Specialists for site surveys of new classroom locations to help with classroom layout and answer any technical questions. Installation is done by the Field Service technicians using the site survey plans along with equipment lists and design plans laid out by the Application Engineers. Maintenance and upgrades are the largest part of Field Service responsibilities.
Working with the Network Operations Center, Network Engineering, and local telephone companies, Field Service continually installs upgrades and maintains the Wide Area Network equipment that supplies Internet connectivity to institutes of higher learning and school districts throughout Utah.
Digital microwave radio sites are built on mountain tops to deliver internet connectivity to rural Utah schools. These paths are mapped out, assembled, and maintained by the Microwave Field Service crew year round. Remoteness of the sites and winter snows are the biggest challenges for the crew.
|UEN IVC Support Contacts|
|UEN IVC Site Contacts|
|IVC Statewide Site Map|
|UEN IVC Course Catalog|
Field Service will be conducting sight surveys for equipment upgrades in existing IVC rooms and for new IVC room installations.
Please contact your appropriate regional Distance Education
Specialist for IVC training utilizing the Tandberg 3000, Tandberg 990,
Tandberg 1700 or PolycomVSX7000. The Distance Education Specialists
provide all levels of technical, onsite training for new users to
follow-up training and review, as well as assistance accessing other
UEN services associated with site management.