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IVC Distance Education
Technical Services Support Center

Thanks to distance education, time and geographic space are no longer meaningful barriers to learning.
 
-- Dr. Richard Hezel

Help and Support

  • Hours of Operation
    Monday - Friday: 6:30 a.m - 10:30 p.m.
    Saturdays: Upon Request
  • Contact Information
    • 800-863-3496 (Outside SLC)
      Select option 1, then 1 again
    • 801-581-4134 (Local # for SLC)
      Select option 1, then 1 again
    • 4-4411 (UEN SIP Phone)
      Select option 1, then 1 again
  • Info To Have When Calling
    Please review the Video End Site Troubleshooting Checklist (doc). Please have the following information ready so we may better assist you:
    • Event Information: The title of the event, the sponsoring individual or institution, scheduled start time of event.
    • Site Information: Your Name, Site Name, IP address and/or e.164 dialing extension, Type of codec
    • Problem Summary: Briefly describe the problem you are experiencing.
  • TSSC Support Processes (doc)
    • Overview of TSSC Services and Duties
    • Description of the support process w/ in TSSC and UEN for calls, escalation, tracking and resolve.
      • Flow diagram of process; QT process, escalation, etc.
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Troubleshooting and Instructions Guides

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Usage and Participation Guidelines

  • IVC System use and Participation Overview
  • Ad-hoc System use and Participation Overview
  • New Site Application and Implementation Process
  • End Site Classifications and Support SLAs
  • End Site Testing and Certification Guidelines
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TSSC IVC Updates

New for the TSSC

TSSC will now also be handling all Tier 1 NOC calls.


TSSC IVC Tips

Calling the TSSC

Have all pertinent information gathered by the time you call us with a problem.  If you are unsure of what information is needed, or would like more details, further training is available to you.