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IVC Distance Education
Technical Services Support Center
In This Section...
Thanks to distance education, time and geographic space are no longer meaningful barriers to learning.
-- Dr. Richard Hezel
Help and Support
- Hours of Operation
Monday - Friday: 6:30 a.m - 10:30 p.m.
Saturdays: Upon Request - Contact Information
- 800-863-3496 (Outside SLC)
Select option 1, then 1 again - 801-581-4134 (Local # for SLC)
Select option 1, then 1 again - 4-4411 (UEN SIP Phone)
Select option 1, then 1 again
- 800-863-3496 (Outside SLC)
- Info To Have When Calling
Please review the Video End Site Troubleshooting Checklist (doc). Please have the following information ready so we may better assist you:- Event Information: The title of the event, the sponsoring individual or institution, scheduled start time of event.
- Site Information: Your Name, Site Name, IP address and/or e.164 dialing extension, Type of codec
- Problem Summary: Briefly describe the problem you are experiencing.
- TSSC Support Processes
(doc)
- Overview of TSSC Services and Duties
- Description of the support process w/ in TSSC and UEN for calls, escalation, tracking and resolve.
- Flow diagram of process; QT process, escalation, etc.
Troubleshooting and Instructions Guides
- End Site Troubleshooting
- FAQ’s and Glossary
- List of frequently asked questions and problems.
- List of terms (doc)
Usage and Participation Guidelines
- IVC System use and Participation Overview
- Ad-hoc System use and Participation Overview
- New Site Application and Implementation Process
- End Site Classifications and Support SLAs
- End Site Testing and Certification Guidelines
| General Resources |
| UEN IVC Support Contacts |
| UEN IVC Site Contacts |
| IVC Statewide Site Map |
| UEN IVC Course Catalog |
| Forms |
| Glossary |
| Your Comments |
TSSC IVC Updates
New for the TSSC
TSSC will now also be handling all Tier 1 NOC calls.
TSSC IVC Tips
Tips
Tips are like babies, sometimes they need attention before letting them take a nap.