UEN Service Catalog
The UEN Service Catalog is a foundation for defining services and communicating with customers. The Service Catalog is an essential element for ITIL or any process-based IT transformation initiative. The IT Service Catalog offers a way to document and publish the portfolio of available services, standardize service deliverables, establish service level expectations, and market service offerings to internal customers.
The Service Catalog is the first step for IT operations to become more customer-focused and service-driven, and is the cornerstone of Service Portfolio Management.
Last updated: June 14, 2007