| Service |
Description |
| Collaboration With Public & Private Entities |
Collaboration with entities such as the Utah Department of Technology Services, Comcast, Qwest, and others on mutually beneficial projects and advocacy efforts. |
| High-Speed Connectivity for Qualified End Sites |
High-speed connectivity between qualified end sites (currently schools with grades 7-12) and the UEN Backbone. |
| Internet Connectivity |
High-speed connectivity to the commodity Internet through the UEN Backbone. |
| Internet Content Filtering for K-12 Education |
Web content filtering services provided for K-12 schools to conform with state and federal law. |
| Internet2 Connectivity |
High-speed connectivity to Internet2 through the UEN Backbone. |
| Network Capacity Planning |
Monitoring and evaluation of network utilization; planning for necessary upgrades based on trend data. |
| Network Design & Engineering |
Design and engineering of UEN Backbone and network services to qualified end sites. |
| Network Device Management & Inventory |
Inventory and management of all UEN-owned network devices located at hub sites and qualified end sites. |
| Network Future Design |
Design of anticipated network elements needed to handle future network traffic. |
| Network Operations Center (NOC) Service Desk |
Single point of contact for reporting and resolving UEN network service issues. |
| NLR Connectivity |
High-speed connectivity to the National Lambda Rail through the UEN Backbone. |
| Security Incident Handling / Response |
End-to-end management and rapid response for security attacks and incidents, including customer security incident/handling assistance |
| Security Monitoring |
Continuous monitoring of UEN network for security attacks and incidents. |
| Security Training |
Regular training sessions with network engineers and technicians utilizing UEN's network infrastructure; facilitation of ongoing dialogue regarding network security issues. |
| Security Troubleshooting |
Identification and resolution of network vulnerabilities and security issues. |
| UEN Backbone |
High-speed connectivity among hub sites located at higher education institutions across Utah. |
| UtahSAINT Coordination |
Assist the Utah Security Advisory and Incident Network Team (UtahSAINT). Sponsorship of yearly network security conference and facilitation of ongoing dialogue about network security issues. |
