UETN Board Online Tutorial

Start Part 1 Part 2 Part 3 Part 4 Part 5a Part 5b Part 6

Part 4: How Do We Provide Services?

  • Actively work to understand what customers are doing and want to do
  • Establish rich relationships with stakeholders, peers, providers and vendors to inform our work
  • Develop plans for future services in coordination with stakeholders
  • Design new services in coordination with stakeholders
  • Build, integrate and test services
  • Implement, monitor and update services
  • Retire services as needed

Other factors shaping how we provide service include: financial, legal, infrastructure, human resources, communication, facilities, etc.