UETN Board Online Tutorial
Part 4: How Do We Provide Services?
- Actively work to understand what customers are doing and want to do
- Establish rich relationships with stakeholders, peers, providers and vendors to inform our work
- Develop plans for future services in coordination with stakeholders
- Design new services in coordination with stakeholders
- Build, integrate and test services
- Implement, monitor and update services
- Retire services as needed
Other factors shaping how we provide service include: financial, legal, infrastructure, human resources, communication, facilities, etc.