A+ Computer Maintenance & Repair
Course Introduction
Core Standards of the Course
Standard 1
Configure and apply BIOS Settings.
Standard 2
Differentiate between motherboard components, their purposes, and properties.
Standard 3
Compare and contrast RAM types and features.
Standard 4
Install and configure expansion cards.
Standard 5
Install and configure storage devices and use appropriate media.
Standard 6
Differentiate among various CPU types and features and select the appropriate cooling method.
Standard 7
Compare and contrast various connection interfaces and explain their purpose.
Standard 8
Install an appropriate power supply based on a given scenario.
Standard 9
Evaluate and select appropriate components for a custom configuration, to meet customer specifications or needs.
Standard 10
Given a scenario, evaluate types and features of display devices.
Standard 11
Identify connector types and associated cables.
Standard 12
Install and configure various peripheral devices.
Standard 1
Identify types of network cables and connectors.
Standard 2
Categorize characteristics of connectors and cabling.
Standard 3
Explain properties and characteristics of TCP/IP.
Standard 4
Explain common TCP and UDP ports, protocols, and their purpose.
Standard 5
Compare and contrast wireless networking standards and encryption types.
Standard 6
Install, configure, and deploy a SOHO wireless/wired router using appropriate settings.
Standard 7
Compare and contrast Internet connection types and features.
Standard 8
Identify various types of networks.
Standard 9
Compare and contrast network devices their functions and features.
Standard 10
Given a scenario, use appropriate networking tools.
Standard 1
Explain the differences between the various printer types and summarize the associated imaging process.
Standard 2
Given a scenario, install, and configure printers.
Standard 3
Given a scenario, perform printer maintenance.
Strand 4
Operational Procedures
Standard 1
Given a scenario, use appropriate safety procedures.
Standard 2
Explain environmental impacts and the purpose of environmental controls.
Standard 3
Given a scenario, demonstrate proper communication and professionalism.
Standard 4
Explain the fundamentals of dealing with prohibited content/activity.
Standard 1
Compare and contrast the features and requirements of various Microsoft Operating Systems.
Standard 2
Given a scenario, install, and configure the operating system using the most appropriate method.
Standard 3
Given a scenario, use appropriate command line tools.
Standard 4
Given a scenario, use appropriate operating system features and tools.
Standard 5
Given a scenario, use Control Panel utilities (the items are organized by "classic view/large icons" in Windows).
Standard 6
Setup and configure Windows networking on a client/desktop.
Standard 7
Perform preventive maintenance procedures using appropriate tools.
Standard 8
Explain the differences among basic OS security settings.
Standard 1
Apply and use common prevention methods.
Standard 2
Compare and contrast common security threats.
Standard 3
Implement security best practices to secure a workstation.
Standard 4
Given a scenario, use the appropriate data destruction/disposal method.
Standard 5
Given a scenario, secure a SOHO wireless network.
Standard 6
Given a scenario, secure a SOHO wired network.
Standard 1
Given a scenario, explain the troubleshooting theory.
Standard 2
Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.
Standard 3
Given a scenario, troubleshoot hard drives with appropriate tools.
Standard 4
Given a scenario, troubleshoot common video and display issues.
Standard 5
Given a scenario, troubleshoot wired and wireless networks with appropriate tools.
Standard 6
Given a scenario, troubleshoot operating system problems with appropriate tools.
Standard 7
Given a scenario, troubleshoot common security issues with appropriate tools and best practices.
Standard 8
Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures. (Deleted)
Standard 9
Given a scenario, troubleshoot printers with appropriate tools
Performance Skills
Remote support from an external location, assisting with software, hardware and operating systems installations, include troubleshooting, ask client/customer various questions about the installed computer systems, run diagnostic, handle software security. Highlight customer service and listening skills to understand a customer's problem so that student can help them, even when they are frustrated. Problem-solving skills are paramount so that you can figure out exactly what is causing the tricky hardware and software issues.
Work Place Skills
Communication, Problem Solving, Teamwork, Critical Thinking, Dependability, Accountability, Legal requirements/expectations
http://www.uen.org - in partnership with Utah State Board of Education (USBE) and Utah System of Higher Education (USHE). Send questions or comments to USBE Specialist - Kristina Yamada and see the CTE/Computer Science & Information Technology website. For general questions about Utah's Core Standards contact the Director - THALEA LONGHURST. These materials have been produced by and for the teachers of the State of Utah. Copies of these materials may be freely reproduced for teacher and classroom use. When distributing these materials, credit should be given to Utah State Board of Education. These materials may not be published, in whole or part, or in any other format, without the written permission of the Utah State Board of Education, 250 East 500 South, PO Box 144200, Salt Lake City, Utah 84114-4200.