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UEN regularly conducts research with Utah educators, librarians, leaders and technology advocates. One of the measures we track is the net promoter metric, which is a widely-recognized indicator of customer satisfaction and loyalty. Most organizations score 15-20, while some score in negative numbers. Scores above 50 are exceptional and are considered to be world class. UEN's composite score with about 1,400 respondents is displayed below.

Research was conducted with the following groups: