UEN Security Office
Technical Services Support Center (TSSC)
Eccles Broadcast Center
101 Wasatch Drive
Salt Lake City, UT 84112
(801) 585-6105 (fax)
Digital Business Applications
Strand 3 Standard 1:
3 class periods of 60 minutes each
This lesson addressed proper telephone etiquette and procedures. Assignments and instruction is interactive and students have several experiences to share.
Students have a lot of knowledge about the phone. They need to connect what they currently know and what they do on the phone with the new tips that will make them more effective on the phone while at work.
Students will identify appropriate and inappropriate behaviors on the phone. They will be able to give feedback to someone on appropriate phone behavior.
Students are guided through information using the text and an interactive PowerPoint to take notes. Watch video Telephone Etiquette: Your Line to Success
One option for assessment is the quiz provided. Teacher can read the questions orally and have students fill in their answer sheet. Or it can be written.
Office Skills: The Finishing Touch, Second Edition, Chapter 8, Southwestern Educaitonal Publishing, ISBN - 0-314-20550-0