Network & Service Outages

Today's outages (July 27, 2021):

Maintenance: TDC-BEIBR-B-170 & DIX-PEP-B-59: From 11:00 PM to 1:00 AM
Impact: Any devices using these POPs will go down when the routers reload. Sites that will be affected are: Links to DDC-PEP-C, TDC-BEIBR-A, DIX-PEP-A, DIX-RR, SCC-PEP-A and our connection to gigamon at DDC-PEP-B to go down during the maintenance window. Description: UEN Engineers will be performing a software update to the TDC-BEIBR-B-170 & DIX-PEP-B-59 nodes.

Maintenance: TDC-BEIBR-B-170 & DIX-PEP-B-59: From 11:00 PM to 1:00 AM

Impact: Any devices using these POPs will go down when the routers reload. Sites that will be affected are: Links to DDC-PEP-C, TDC-BEIBR-A, DIX-PEP-A, DIX-RR, SCC-PEP-A and our connection to gigamon at DDC-PEP-B to go down during the maintenance window.

Description: UEN Engineers will be performing a software update to the TDC-BEIBR-B-170 & DIX-PEP-B-59 nodes.

UVW POP Maintenance: From 11:00 PM to 1:00 AM
Impact: The following customers will be without service during this time: UVU Wasatch in Heber Park City SD North Summit SD South Summit SD Rich SD Wasatch SD Description: We will be performing an urgent maintenance on our UVW POP this evening at 11pm.

UVW POP Maintenance: From 11:00 PM to 1:00 AM

Impact: The following customers will be without service during this time: UVU Wasatch in Heber Park City SD North Summit SD South Summit SD Rich SD Wasatch SD

Description: We will be performing an urgent maintenance on our UVW POP this evening at 11pm.

Outage Calendar: Showing All outages Operations Center outages UA outages

« July 2021 »

Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
				1	2	3
4	5	6 TDC/LV3 POP Maintenance	7	8 DDC Maintenance - UIT links to TDC EBC POP Maintenance	9 Replacing UEN's FTP server	10
11	12	13 DDC POP Maintenance WSU POP Maintenance	14 Network Maintenance	15 Network Maintenance UVW Maintenance	16 Production Database hosts	17 UVU Outage
18	19	20 DDC-A POP Maintenance SCC-PEP-B Maintenance	21	22 Millard Maintenance	23	24
25	26	27 Maintenance: TDC-BEIBR-B-170 & DIX-PEP-B-59 UVW POP Maintenance	28	29	30	31

TDC/LV3 POP Maintenance: 2021-07-06 @ 11:00 PM
Description: UETN Engineers will be doing software maintenance on our LV3-B and TDC-A nodes. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: The following services will be down during this maintenance: UofU - DR Internet link at TDC UofU - 2of4 L2 MPLS links from TDC to DDC I2 connection at TDC Telia Internet at LV3
DDC Maintenance - UIT links to TDC: 2021-07-08 @ 11:00 PM
Description: UETN engineers will be moving 2 of the 4x10G MPLS links from DDC to TDC to another node to add redundancy Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: The link move will take 10-15 minutes but an hour is allotted. During the window, 2 of the 4x10G links will be down but the remaining 2 links will stay up.
EBC POP Maintenance: 2021-07-08 @ 11:00 PM
Description: UETN Engineers will be performing a software upgrade our our EBC-B node. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: The following services will be down during this time: Infowest Peering Board of Regents USOR Main Office WestMinster College Hogle Zoo UTN connection at EBC-B PAC 12 network connection at EBC UofU 102 Tower UofU secondary Internet Connection
Replacing UEN's FTP server: 2021-07-09 @ 8:00 AM
Description: We will be replacing UEN's ftp server at 8:00 AM Friday morning. The new server is already built and just needs to be swapped with the old server. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed at 8:14 AM.
Impact: The FTP service will be unavailable for about 15 minutes.
DDC POP Maintenance: 2021-07-13 @ 11:00 PM
Description: UETN Engineers will be performing a maintenance on our DDC-C node, swapping out hardware. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: During this window, the following customers/links will be unavailable: All UEN EOPS links at DDC-C Video VRF secondary Connection UEN Caching services NOAA Connection at DDC Board of Regents Connection at DDC Canyons SD node B link to Brighton HS Zayo Internet connection UIT - 2 of 4 10G MPLS links to TDC
WSU POP Maintenance: 2021-07-13 @ 11:00 PM
Description: UETN Engineers will be performing software upgrades on our WSU B node. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: The Following customers will experience a loss of service during this window: WSU - Secondary connection to B node Washington SD - Secondary aggregate connection at DIX Ogden SD Weber SD Morgan SD Davis SD - Aggregate Connection at Layton
Network Maintenance: 2021-07-14 @ 11:55 PM
Description: Equipment will be replaced by Strata Networks. Circuits for the locations listed below may be affected. Update: This maintenance completed on time.
Impact: Manila Clinic Manila High School
Network Maintenance: 2021-07-15 @ 11:55 PM
Description: Damaged fiber will be repaired by South Central Communications. Update: This maintenance completed on time.
Impact: Circuit for Iron County Bus Garage(Cedar City, UT)
UVW Maintenance: 2021-07-15 @ 11:00 PM
Description: UETN Engineers will be performing hardware maintenance at our UVW POP in Heber Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: The following services will be down during this window: UVU Wasatch in Heber USU Park City location Park City SD Wasatch SD North Summit SD South Summit SD Rich SD All charter schools and libraries connected to the UVW POP
Production Database hosts: 2021-07-16 @ 9:00 PM
Description: Patch production database hosts Update: This maintenance will begin in 5 minutes. Update: This maintenance completed at 9:56 PM.
Impact: All UEN hosted websites
UVU Outage: 2021-07-17 @ 9:30 AM
Description: Currently experiencing an outage out of UVU with Centracom circuits. Unsure what exactly the issue is at this time, but it looks like a possible fiber cut. Update: 10:50am - UVU has confirmed a construction crew hit fiber at the campus. UVU has engaged CVE for repairs. No ETR at this time. Update: 2:00pm - current estimate for splice completion is around 8pm this evening. Update: This outage was resolved at 9:43 PM.
Impact: Customers with Centracom circuits out of our UVU pop
DDC-A POP Maintenance: 2021-07-20 @ 11:00 PM
Description: UETN Engineers will be performing software upgrades on our DDC-A node Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: The following customers/links will experience a loss of service during this window: UIT - 2of4 10G MPLS links from DDC to TDC UIT - 40Gig Secondary Internet Connection CHPC - 100G Connection to DDC-A Utah State Legislature - B Node Connection USHE Gateway BYU - 2x10G connection Western Governors University Salt Lake County Library - west jordan aggregate connection Davis SD - A node aggregate connection in Layton Murray SD - B node aggregate connection Alpine SD - A node aggregate connection in Lindon UEN - Enterprise Demarc Connection at DDC UEN - Infoblox primary connection at DDC UTN - DC Router at DDC
SCC-PEP-B Maintenance: 2021-07-20 @ 11:00 PM
Description: UEN Engineers will be performing a software update to the SCC-PEP-B Node. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: Any devices using this POP will go down when the router reloads. Sites that will be affected are listed below: Excelsior Charter School Navigator Charter School St Francis Private School State Division of Rehab Services Mountain Heights Charter School Waldorf Academy Entheos Charter School USU Taylorsville Living Planet Aquarium Early Light Academy Beehive Science and Tech Ascent West Jordan East Hollywood Charter Esperansa Elementary School Itineris Charter School Advantage Charter School Alpine SD PE C Node Murray SD Granite SD
Millard Maintenance: 2021-07-22 @ 3:00 PM
Description: UETN Engineers will be performing hardware maintenance on our Millard PE. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: Millard SD USU Delta Delta Library Fillmore Library
Maintenance: TDC-BEIBR-B-170 & DIX-PEP-B-59: 2021-07-27 @ 11:00 PM
Description: UEN Engineers will be performing a software update to the TDC-BEIBR-B-170 & DIX-PEP-B-59 nodes.
Impact: Any devices using these POPs will go down when the routers reload. Sites that will be affected are: Links to DDC-PEP-C, TDC-BEIBR-A, DIX-PEP-A, DIX-RR, SCC-PEP-A and our connection to gigamon at DDC-PEP-B to go down during the maintenance window.
UVW POP Maintenance: 2021-07-27 @ 11:00 PM
Description: We will be performing an urgent maintenance on our UVW POP this evening at 11pm.
Impact: The following customers will be without service during this time: UVU Wasatch in Heber Park City SD North Summit SD South Summit SD Rich SD Wasatch SD

Outage Types:

Outage: An observed outage, not scheduled.

Normal: A planned outage, 24 hours in advance.

Urgent: A planned outage, 12 hours in advance

Emergency: Immediate outage required

Third Party Maintenance: A planned outage performed by an organization other than UEN

Additional Information: Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.

Outage Notifications:

By Text: For updates about network changes and emergency outages sent by text message please click here.
By Email: If you would like to be added to our outage notification email list please click here.

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