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Patching Prod hosts: 2020-03-01 @ 7:00 AM Description: Patching production web and database hosts
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 9:13 AM. Impact: All UEN hosted website
NCS Device Upgrade: 2020-03-03 @ 11:00 PM Description: Upgrading code from 6.6.25 to 6.6.3 on our 55a2 devices:
wsu-pep-b-219
uvu-pep-c-142-popb
usu-pep-b-239
scc-pep-b-159
scc-pep-a-158
lv3-beibr-a-184
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:50 AM. Impact: Device will reload: Backbone links and dual homed customers traffic will reroute. Single homed customers that terminate on these devices will be down during reload time.
South Central Beaver/Marysvale: 2020-03-03 @ 12:00 AM Description: South Central will Reboot a switch in Marysvale and Beaver
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Circuit will be down during reboot
XX/1GB/3260031
XX/1GB/5770034
XX/1GB/5770034
XX/1GB/5770051
XX/1000MB/3870178
XX/1GB/3870231
XX/1GB/4380032
TDS/Interlinx: 2020-03-05 @ 11:55 PM Description: TDS/Interlinx will be preforming maintenance on Friday morning March 6th from 12:00am to 6:00am. There is a potential that one or more or your circuits may be affected during this maintenance window.
They will be splicing, they are doing this to upgrade the architecture and it should be
Nathan Johnson
SUPERVISOR-FIELD SERVICES
TDS Broadband UT/NV
314 N 3050 E STE A1
St. George UT 84790
C: (435)-xxx-xxxx
O: (435)-xxx-xxxx
Nathan.johnson@tdstelecom.com
Update: This maintenance completed on time. Impact: Location 1: Washington Fields Rd and Washington Dam Rd GPS 37.109313, -xxx-xxxx27
Location 2: Washington Dam Rd and Country Way GPS 37.117465, -xxx-xxxx32
CID:ILX/UEN/HHS/DSU/10GE/1328 -on wst-pe-b
CID:ILX/UEN/HHS/SKY#1/10GE/1346 -Hurricane
CID:ILX/UEN/HHS/SKY#2/10GE/1347 -Hurricane
Utopia Maintenance: 2020-03-06 @ 12:05 AM Description: UTOPIA will be retiring TR001-ADS-1001, TR001-ADS-1002, TR001-ADS-1003, TR002-ADS-1001, and TR002-ADS-1002 and migrating existing customers to newer switches.
Update: This maintenance completed on time. Impact: Customers connecting through these nodes will lose connection while being migrated to the new switches.
Syringa-Taylorsville: 2020-03-11 @ 1:00 AM Description: Syringa Networks will be moving onto a new cable due to damage of existing infrastructure by utility construction contractors.
Update: This maintenance completed on time. Impact: Customers in the Taylorsville area should expect a loss of service during this maintenance activity
Tooele Technical College Upgrade: 2020-03-12 @ 11:00 PM Description: The UEN managed Cisco 6880 switch will be converted to a backbone device (Provider Edge) in order to take advantage of additional 10 Gig bandwidth that was recently installed.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:48 AM. Impact: This maintenance will cause network disruption to the following entities:
Tooele Technical College
USU Tooele Extension
My529 (USU Tooele location)
Excelsior Academy (Erda)
During the maintenance window, traffic routing to and from the above listed entities will be impacted, possibly multiple times.
Syringa-Taylorsville: 2020-03-12 @ 1:00 AM Description: Syringa Networks will be moving onto a new cable due to damage of existing infrastructure by utility construction contractors.
Update: This maintenance completed on time. Impact: Customers in the Taylorsville area should expect a loss of service during this maintenance activity
Syringa-Taylorsville: 2020-03-13 @ 1:00 AM Description: Syringa Networks will be moving onto a new cable due to damage of existing infrastructure by utility construction contractors
Update: This maintenance completed on time. Impact: Customers in the Taylorsville area should expect a loss of service during this maintenance activity
Replacing SSL cert on UEN's Identity Server: 2020-03-17 @ 4:00 PM Description: The SSL certificate on UEN's Identity Server is expiring soon. I will be replacing the cert on Tuesday, March 17 at 4:00 PM. The outage will last just long enough to restart the Identity Service and test it. If anything goes wrong we will revert back to the old cert and reschedule.
Update: This maintenance completed at 4:27 PM. Impact: From 4:00 PM until 4:15 PM, users may not be able to log in to eMedia. There are other internal services that may be affected. Targeted emails have been sent to the internal users affected by this maintenance.
Earthquake along the Wasatch Front: 2020-03-18 @ 7:05 AM Description: UETN is tracking some minor outages attributed to the seismic event this morning. The UETN backbone appears to be up and fully functional at the moment.
Some sites are offline, and most of those appear to be power related.
UETN is monitoring the situation closely and will update this outage notification as developments occur.
Update: A preliminary assessment of the network has been completed.
All sites currently impacted are confirmed power-related issues. We will be shifting to check out POP related sites to ensure there are no issues that require extra attention.
--TROY
Update: POP site initial assessments indicate that there are no pending issues, all sites are operating normally at this time.
More updates to come.
--TROY
Update: This outage was resolved at 11:23 AM. Impact: Some sites along the wasatch front are offline. Backbone is stable at the moment.
BYU to DDC fiber maintenance: 2020-03-19 @ 11:55 PM Description: Clint Jorgenson with HORROCKS along someone from Centracom will MEET UETN at Hub-5 this Thursday March 19, at Midnight. They’re going to test the fibre path from the DDC to Centracom’s new building,
(next to Hub-5). The next test will take place, Hub-5 to an American Fork Hub then BYU. UETN may not test the path going south if the db. loss is located? Brad Miller with UETN will inform his guys with the exact times for each location. The Invite has been sent out, Jesse with UETN will send the Outage Notice.
Update: This maintenance completed on time. Impact: This link will go down
SL CAP Head Start Equipment Upgrade: 2020-03-19 @ 10:00 PM Description: UETN Field Engineering and Network Engineering will be upgrading the hardware for SL CAP Head Start at their main aggregation site which is the Shriver building.
Update: This maintenance completed at 12:02 AM. Impact: This maintenance will impact the entire SL CAP Head Start network as the aggregation equipment to the UETN backbone as well as to all of the end site locations are being replaced. This maintenance will have no impact to any entities outside of the SL CAP Head Start Network.
PostgreSQL/Pgpool - prod: 2020-03-20 @ 9:00 AM Description: We have a lot of idle database connects which need to be cleared out. A restart the database connection pooler is required. Down time will be 5 min
Update: This outage was resolved at 1:46 PM. Impact: All UEN hosted website
PostgreSQL/Pgpool - prod: 2020-03-20 @ 9:00 PM Description: We have a lot of idle database connects which need to be
cleared out. A restart the database connection pooler is required.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 9:02 PM. Impact: All UEN hosted website
Update UCM phone Firmware: 2020-03-26 @ 11:30 PM Description: i need to push a firmware update to all the Cisco phones
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:36 AM. Impact: all three of the Call mangers with need a restart. I'll reboot them one at a time to mitigate the effects. all phone will reboot and update their firmware.
Emery Dark Fiber Maintenance - SLCC-UVU: 2020-03-26 @ 11:00 PM Description: Emery Telcom is moving to an alternate fiber route between Draper and Salt Lake City in order to vacate construction areas on I-15.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: This will impact the dark fiber lease between Salt Lake Community College and Utah Valley University.
This is a UEN Backbone path and will not affect UEN customers as all nodes affected have redundant connections and alternate paths.
Outage in Price: 2020-03-30 @ 9:00 AM Description: Our node at USU Eastern campus in price is currently down due to a power maintenance and a generator issue on site.
Update: This outage was resolved at 2:16 PM. Impact: The following customers served by this node are affected:
USU Eastern Campus
Emery SD
Carbon SD
Pinnacle Canyon Charter
Price Library
Helper Library
Price Headstart
Huntington Headstart
Southeast Education Service Center
An onsite crew is investigating the generator at this time.
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Text: For updates about network changes and emergency outages sent by text message please click here.
By Email: If you would like to be added to our outage notification email list please click here.
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