Network & Service Outages

Today's outages (September 25, 2020):

UVU POP - Fiber repair: From 10:00 PM to 8:00 AM
Impact: The same locations will experience an outage during this time. The repair will commence at 10pm and will take the entirety of the evening and complete at 8am. Tooele Tech College - Primary Link - backup link will stay up Millard School District Mountain Land Head Start Programs All Charter schools served by our UVU POP Description: Fiber contractors will be pulling new fiber on UVU campus to replace the previously damaged/repaired fiber from a major fiber cut on September 9.

UVU POP - Fiber repair: From 10:00 PM to 8:00 AM

Impact: The same locations will experience an outage during this time. The repair will commence at 10pm and will take the entirety of the evening and complete at 8am. Tooele Tech College - Primary Link - backup link will stay up Millard School District Mountain Land Head Start Programs All Charter schools served by our UVU POP

Description: Fiber contractors will be pulling new fiber on UVU campus to replace the previously damaged/repaired fiber from a major fiber cut on September 9.

Outage Calendar: Showing All outages Operations Center outages UA outages

« September 2020 »

Widespread power outages affecting UETN Network: 2020-09-08 @ 8:00 AM
Description: Severe wind and weather have caused widespread power issues throughout various parts of the Salt Lake Valley. UETN Network Operations is monitoring the situation closely and ensuring that all sites recover fully from all power and network related events. There is no official ETR from Rocky Mountain power at this time. We will provide updates as we learn more. Update: This outage was resolved on time.
Impact: The following UETN customers are affected by the large scale power outages: ALL of The Salt Lake Community Action Head Start Program sites **CHARTER SCHOOLS** Center for Creative Discovery Stegner Academy Canyon Rim Charter Madeleine Choir School New Guadelupe Charter Salt Lake Performing Arts HighMark Academy Rowland Lincoln Charter Leadership Learning Charter - Layton Dual Immersion Charter Centro De Familia Head Start - Salt Lake City Academy Charter **LIBRARIES** Kaysville Library Centerville Library Weber Ogden Valley Library USU Botanical **K-12** - Box Elder SD - Willard Elementary - Canyons SD - Quail Hollow Elementary - Canyons SD - Cache SD - Lincoln Elementary River Heights Elementary Cedar Ridge Elementary Special Services Building South Cache JH - Weber SD - Canyon View Special School Snowcrest JH Canyon View Special School - Ogden SD - Mt Ogden Middle School Highland Middle School 2 - Granite SD - Bonneville JH - SLC SD - Science Center - SLC SD Highland HS - SLC SD
Widespread power outages still affecting UETN Network: 2020-09-09 @ 5:00 PM
Description: Many power-related network issues have been resolved since yesterday's wind storm but many still remain. Update: This outage was resolved on time.
Impact: The following sites remain down due to power issues: **K-12** - Box Elder SD - Willard Elementary - Granite SD - Bonneville JH - Ogden SD - Mt Ogden Middle School Highland Middle School 2 **CHARTER SCHOOLS** Stegner Academy Canyon Rim Charter Centro De Familia Head Start - Salt Lake Salt Lake Performing Arts Dual Immersion Charter **LIBRARIES** Centerville Library **ADMIN** Utah State Office Of Education
Major Fiber Cut near UVU POP: 2020-09-09 @ 4:00 PM
Description: A major fiber cut has occurred near our UVU POP, affecting several customers. Investigations have just begun, we will provide updates as we get them. Update: Fiber repair crews are estimating full repair by 2am. Update: This outage was resolved at 10:53 AM.
Impact: The following UETN customers are experiencing complete loss of services: Tooele Technical College Millard School District Mountainland Head Start Programs Athenian Nephi, AmFork, and Delta American Prep Liberty Ascent Academy Lehi Canyon Grove Charter CS Lewis Academy Lakeview Academy Ranches Academy Reagan Academy Rockwell Charter Spectrum Academy Treeside Charter Utah Military Academy Genola Head Start Utah Deaf and Blind - Springville Excelsior Charter
Fix UCM imp cluster: 2020-09-10 @ 11:00 PM
Description: the IMP cluster is in a broken state. i need to restart the HA services Update: This maintenance will begin in 5 minutes. Update: This maintenance completed at 12:00 AM.
Impact: The jabber soft phone will be unstable while the changes are made. This will not effect the hard phone.
Prod database host: 2020-09-20 @ 7:00 AM
Description: Patching Prod database hosts Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: All UEN hosted websites
UCM unity cert update: 2020-09-22 @ 11:30 PM
Description: The cert's on both unity/voicemail servers need to be updated Update: This maintenance will begin in 5 minutes. Update: This maintenance completed at 12:08 AM.
Impact: there should be no downtime
DIX POP Maintenance: 2020-09-24 @ 11:00 PM
Description: UETN Engineers will be upgrading a router at our POP location at Dixie State College. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: The following services will be down during this time: Washington School District Primary connection Dixie State College Primary connection
UVU POP - Fiber repair: 2020-09-25 @ 10:00 PM
Description: Fiber contractors will be pulling new fiber on UVU campus to replace the previously damaged/repaired fiber from a major fiber cut on September 9.
Impact: The same locations will experience an outage during this time. The repair will commence at 10pm and will take the entirety of the evening and complete at 8am. Tooele Tech College - Primary Link - backup link will stay up Millard School District Mountain Land Head Start Programs All Charter schools served by our UVU POP
Database restart on UCCX Sub: 2020-09-29 @ 11:30 PM
Description: i need to restart the Database service on the UCCX sub
Impact: there should be no downtime. if the agent are log into the sub they will fail over to the pub.
Reboot DDC-RT-UEN-SIP-CUBE: 2020-09-29 @ 11:30 PM
Description: the power cord need to be rerouted at DDC. Don is also going to add a power splinter
Impact: there will be a short outage when the sip service fail over to the EBC Cube

Outage Types:

Outage: An observed outage, not scheduled.

Normal: A planned outage, 24 hours in advance.

Urgent: A planned outage, 12 hours in advance

Emergency: Immediate outage required

Third Party Maintenance: A planned outage performed by an organization other than UEN

Additional Information: Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.

Outage Notifications:

By Text: For updates about network changes and emergency outages sent by text message please click here.
By Email: If you would like to be added to our outage notification email list please click here.

Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
		1	2	3	4	5
6	7	8 Widespread power outages affecting UETN Network	9 Widespread power outages still affecting UETN Network Major Fiber Cut near UVU POP	10 Fix UCM imp cluster	11	12
13	14	15	16	17	18	19
20 Prod database host	21	22 UCM unity cert update	23	24 DIX POP Maintenance	25 UVU POP - Fiber repair	26
27	28	29 Database restart on UCCX Sub Reboot DDC-RT-UEN-SIP-CUBE	30

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