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Today's outages (January 19, 2020):

Date & Time	Type / Description / Impact
No outages scheduled today.

Outage Calendar: Showing All outages Operations Center outages UA outages

« January 2020 »

DDC PEP-C RSP Upgrade: 2020-01-02 @ 11:00 PM
Description: Upgrading the RSPs on the DDC-PEP-C device. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed at 11:37 PM.
Impact: Device will be powered down, new cards put in and powered back on. 1 reload to upgrade cards and some time to test and verify everything is working properly.
Palo Alto code upgrade: 2020-01-02 @ 11:00 PM
Description: Upgrade code version on Palo Alto 5220 Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: Firewalls are redundant so no service impacts are expected.
UEN Hosting infrastructure firmware upgrades: 2020-01-07 @ 10:00 PM
Description: UEN server network infrastructure will be upgraded and rebooted. It is redundant, so no downtime is expected. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed at 10:52 PM.
Impact: Any virtual machines running on UEN infrastructure could potentially see short network outages, which would impact network traffic and storage.
ASR Upgrades: 2020-01-09 @ 11:00 PM
Description: Upgrading code on ASR's: suu-pep-a dix-pep-b rdc-pep-b Update: This maintenance will begin in 5 minutes. Update: This maintenance completed at 12:49 AM.
Impact: These devices have redundant backbone connections, traffic will reroute around down device. Single homed customers will notice a brief outage while device reloads 2 times.
Backbone Maintanance: 2020-01-09 @ 11:00 PM
Description: UEN will be moving ports for the link from SLCC --> Tooele. To further diagnose an issue we are seeing along that path. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed at 1:21 AM.
Impact: Tooele School District Tooele ATC USU Extension Sites in the Tooele Area
PostgreSQL/PgPool prod: 2020-01-12 @ 7:00 AM
Description: Patching Database hosts Update: This maintenance will begin in 5 minutes. Update: This maintenance completed at 8:13 AM.
Impact: All UEN hosted websites

Outage Types:

Outage: An observed outage, not scheduled.

Normal: A planned outage, 24 hours in advance.

Urgent: A planned outage, 12 hours in advance

Emergency: Immediate outage required

Third Party Maintenance: A planned outage performed by an organization other than UEN

Additional Information: Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.

Outage Notifications:

By Text: For updates about network changes and emergency outages sent by text message please click here.
By Email: If you would like to be added to our outage notification email list please click here.

2 DDC PEP-C RSP Upgrade Palo Alto code upgrade

7 UEN Hosting infrastructure firmware upgrades

9 ASR Upgrades Backbone Maintanance

12 PostgreSQL/PgPool prod