Network & Service Outages

Today's outages (August 20, 2019):

Date & Time	Type / Description / Impact
No outages scheduled today.

Outage Calendar: Showing All outages Operations Center outages UA outages

« August 2019 »

NCS Code upgrade: 2019-08-01 @ 11:00 PM
Description: Upgrading Code at out level3 device. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed at 11:37 PM.
Impact: The majority of connections are redundant and will reroute. Device will only be offline for 1 reboot or the router.
Syringa Networks Logan: 2019-08-02 @ 1:00 AM
Description: Adding new shelves to DWDM systems in Logan and Tremonton Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: Sites serviced by Syringa may be unavailable during this time.
Ciena Maintenance: 2019-08-06 @ 11:00 PM
Description: Ciena will be doing maintenance on the Park Shelf-1 node this evening. This will be service impacting. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: UIT: 2 - 40GE circuits that terminate at park. UEN: 100GE EBC --> LV3 UA: 1 - 10G fiber channel & 1 layer 2 circuit between EBC --> DDC
Syringa Networks SLC: 2019-08-06 @ 1:00 AM
Description: Groom DWDM circuits to new path Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: Sites in the Salt Lake area serviced by Syringa may lose connection during this time.
South Central Comm: Maintenance: 2019-08-06 @ 12:00 AM
Description: Replace fiber jumpers in Beryl Central Office Update: This maintenance completed on time.
Impact: Service in Beryl, Utah and Enterprise, Utah will be affected while fiber jumpers are replaced. Impact should be for a short period of time. Contact: Troy Brian troyb@socen.com 435-xxx-xxxx
UVU Backbone Maintenance: 2019-08-06 @ 10:00 PM
Description: UETN Needs to install new optics and cabling on backbone equipment and move two backbone connections to a new optic/interface. This will alleviate output buffering errors that we are currently seeing on the existing physical connections. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed at 10:44 PM.
Impact: This maintenance should not have any impact as the two backbone connections being moved to a new optic and interface have redundant paths within the UVU POP and the Snow Ephriam POP locations.
PostgreSQL/pgpool: 2019-08-07 @ 9:00 PM
Description: Fix NFS mount for database backups Update: This maintenance will begin in 5 minutes. Update: This maintenance completed at 9:43 PM.
Impact: All of UEN hosted website -dev and prod
WSU Backbone Upgrades: 2019-08-15 @ 11:00 PM
Description: UEN Networking staff will be upgrading backbone equipment at the Weber State POP location. The equipment upgrade will facilitate the 100 Gig backbone plans as well as add port density. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: These changes will affect network connectivity for those sites directly connected to the device being replaced and that are not dual homed. Specifically the Ogden and Weber school districts.
Beehive Maintenance: 2019-08-21 @ 1:00 AM
Description: Beehive Broadband will be updating their equipment.
Impact: Throughout this maintenance window any of the following circuits could be affected briefly. Snowville Vernon Wendover Headstart Eskdale Garrison Ibapah West Desert High School Wendover High School Grouse Creek Park Valley
Emery Telcom Maintenance: 2019-08-27 @ 11:55 PM
Description: Emery Telcom will be splicing a new fiber path between Helper, UT and Ford Ridge
Impact: USU Eastern
USUE to UVU: 2019-08-28 @ 12:00 AM
Description: Emery Telcom will be performing fiber splicing to move links to a new fiber path between Helper, UT and Ford Ridge 12:01 am and 4:00 am on August 28, 2019.
Impact: Traffic should re-route around the outage, so impact will be minimal. Since the secondary routes are smaller connections, occasional slowness may be observed.
Utopia West Valley: 2019-08-30 @ 1:00 AM
Description: UTOPIA will be upgrading code and moving fiber connections on a core piece of equipment in West Valley.
Impact: All directly connected customers will experience an outage lasting 10-15 minutes while the router is upgraded. No other outages are expected. AFFECTED CUSTOMERS: 403618 – SLCC – UEN 367555 – Shriver Admin – UEN 408639 - Early Light Academy - UEN

Outage Types:

Outage: An observed outage, not scheduled.

Normal: A planned outage, 24 hours in advance.

Urgent: A planned outage, 12 hours in advance

Emergency: Immediate outage required

Third Party Maintenance: A planned outage performed by an organization other than UEN

Additional Information: Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.

Outage Notifications: If you would like to be added to our outage notification email list please click here.

Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
				1 NCS Code upgrade	2 Syringa Networks Logan	3
4	5	6 Ciena Maintenance Syringa Networks SLC South Central Comm: Maintenance UVU Backbone Maintenance	7 PostgreSQL/pgpool	8	9	10
11	12	13	14	15 WSU Backbone Upgrades	16	17
18	19	20	21 Beehive Maintenance	22	23	24
25	26	27 Emery Telcom Maintenance	28 USUE to UVU	29	30 Utopia West Valley	31

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