Skip Navigation

Admin Procedures - Phone Etiquette

Time Frame:
3 class periods that run 60 minutes each.


This lesson addressed proper telephone etiquette and procedures. Assignments and instruction is interactive and students have several experiences to share.

Main Curriculum Tie:
Digital Business ApplicationsStandard 3
Students will be introduced to the business applications of audio and video communication.



Instructional Procedures:
Students are guided through information using the text and an interactive PowerPoint to take notes. Watch video Telephone Etiquette: Your Line to Success

Telephone_Etiquette Role - Activity worksheet giving students an opportunity to apply the techniques learned for taking a message.

Web Sites

  • Telephone Manners
    This site gives very general information on telephone manners. Good for an introduction or review.
  • Telephone Etiquette
    Addresses how to answer the phone, tips for talking on the phone, and gives good dialogue examples.

Assessment Plan:
This worksheet can be used with OR WITHOUT the video Telephone Etiquette: Your Line to Success from CEV.

Web Sites

Office Skills: The Finishing Touch, Second Edition, Chapter 8, Southwestern Educaitonal Publishing, ISBN - 0-314-20550-0

Business Ed Lesson Plan Team

Created Date :
Dec 02 2010 12:04 PM

© Utah Education Network in partnership with the Utah State Office of Education and Higher Ed Utah.
UEN does not endorse and is not responsible for content on external websites linked to from this page.
(800) 866-5852     |     KUEN CPB Compliance    |     Captioning