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Admin Procedures - Phone Etiquette

Time Frame:
3 class periods that run 60 minutes each.


 

Summary:
This lesson addressed proper telephone etiquette and procedures. Assignments and instruction is interactive and students have several experiences to share.

Main Curriculum Tie:
Digital Business ApplicationsStrand 3
Students will be introduced to the business applications of audio and video communication.

Materials:

Attachments

Instructional Procedures:
Students are guided through information using the text and an interactive PowerPoint to take notes. Watch video Telephone Etiquette: Your Line to Success

Telephone_Etiquette Role - Activity worksheet giving students an opportunity to apply the techniques learned for taking a message.

Web Sites

  • Telephone Etiquette
    Addresses how to answer the phone, tips for talking on the phone, and gives good dialogue examples.
  • Telephone Manners
    This site gives very general information on telephone manners. Good for an introduction or review.

Assessment Plan:
Phone_Etiuqette_Quiz.pdf
This worksheet can be used with OR WITHOUT the video Telephone Etiquette: Your Line to Success from CEV.

Web Sites

Bibliography:
Office Skills: The Finishing Touch, Second Edition, Chapter 8, Southwestern Educaitonal Publishing, ISBN - 0-314-20550-0

Author:
Business Ed Lesson Plan Team

Created Date :
Dec 02 2010 12:04 PM

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