Concerns Regarding Closed Captioning
For concerns about broadcast or online Closed Captioning use the Contact Us online form and select "Closed Captioning Problems" from the dropdown menu or contact us via:
KUEN/Utah Education Network
Attn: Jo-Ann Wong
Eccles Broadcast Center
101 Wasatch Drive
Salt Lake City, UT 84112
Before sending a formal written complaint, we recommend you first contact us. We may be able to resolve your problem immediately without the need for a formal complaint. We will make every effort to respond or otherwise resolve your inquiry within 24 hours or the next business day. For written complaints, we will respond within 30 days.
Closed Captioning Quality Certification – KUEN
All programming provided by KUEN complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. 79.1, including regulations concerning closed captioning quality. Programming provided by KUEN complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. 79.1(j)(2); (ii) adopting and following the Video Programmer Best Practices set forth in 47 C.F.R. 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. 79.(1)(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the electronic news room technique; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; and/or programming that consists primarily of non-vocal music.