UEN Security Office
Technical Services Support Center (TSSC)
Eccles Broadcast Center
101 Wasatch Drive
Salt Lake City, UT 84112
(801) 585-6105 (fax)
To support Canvas implementation, new opportunities for professional learning and access to a 365x24x7 teacher helpdesk are also available. (View Support Details.) That means participating LEAs will still complete an order form, but no fees will be assessed for existing Canvas schools and the same one-time implementation fee of $2,500 will be assessed for LEAs that are new to Canvas.
How to ParticipateAll LEAs that would like to participate in the statewide Canvas license must complete the form below. You will then be contacted by an Instructure respresentative.
Canvas SupportPREMIUM + Faculty Tier 1
|Tier 1 Support||Institutions provides Tier 1 helpdesk for students; Canvas provides Tier 1 for faculty and staff.|
|Contact||Admins can call Canvas Support 24/7/365. Admins can escalate tickets to Canvas Support in Service Cloud. Faculty / staff users can contact Canvas Support directly by phone, live chat, or email / webform.|
|SLAS (80% within time shown)||One hour for webform / email tickets; 60 seconds for phone calls; 120 seconds for live chat.|
|Number of Admins||Three*|
* More available at $500 / license / year
Fall Enrollment Summary (pdf)