UEN Router Maintenance: 2025-12-04 @ 11:00 PM Description: UEN Engineers will be performing code upgrades on 3 backbone nodes. TTC-PE-A, TOO-PE-A, and SCC-PE-A
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The following customers will experience a loss of service during the window:
Tooele SD
Snowville EL - Box Elder SD
Lake Powell HS - Kane SD
Tooele Tech College
USU Tooele Ext
USHE My529
USU Taylorsville
4th Street Clinic
All charters and libraries connected to our SCC-PE-A node
USU Eastern Router Maintenance: 2025-12-11 @ 11:00 PM Description: UEN Engineers will be replacing the routers at the USU Eastern POP
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The following customers will experience a loss of connectivity during the window:
Carbon Medical Services - Helper
Carbon Medical Services - Price
Carbon Medical Services - East Carbon
Southeast Health Department
Carbon School District
Emery School District
Emery County Libraries
UofU Seismology
SESC
USU - CTS in Price
USU Price
USU Price Airport
USU Trucking
UEN NOC Phone System Issues: 2025-12-15 @ 6:00 AM Description: Hello UEN Stakeholders
We are currently in the process of migrating our phone system and are experiencing issues with the 801-xxx-xxxx number.
If you need assistance at this time, please use one of the following alternate contact methods:
E-mail:
You may reach the NOC at noc@uen.org.
In your message, please include:
-Your name
-The best phone number to contact you
-The site experiencing the issue
-A brief description of the problem
-Please also note the issue in the subject line.
We will respond and return calls as quickly as possible.
You may also reach us at the alternate direct NOC Queue line: 801-xxx-xxxx
Thank you for your patience and understanding while we complete this important update to improve our UEN Network Operations Center services.
Sincerely,
Jesse Howerton
Network Operations Manager
Utah Education Network
Update: This outage was resolved at 10:12 AM. Impact: Network Operations Center phone line: 801-xxx-xxxx
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.