Service Catalog

Managed Services
The Utah Education Network’s Managed Services provide end-to-end technology infrastructure, network services, and IT support for Utah’s public K-12 and higher education institutions, and many public libraries. These services help simplify IT operations, enhance connectivity, and support innovation in teaching and learning.

Built on UEN's statewide network, Managed Services encompass a suite of integrated offerings that support the full network and IT infrastructure lifecycle from design and procurement to monitoring and support.

Have questions about UEN Managed Services?
Contact our team to learn more about our managed services solutions.

 

Key: K12: Available to K12 schools | HE: Available to Higher Education | PL: Available to Public Libraries

 

Advanced Network Design

UEN’s Advanced Network Design service delivers tailored, scalable solutions for complex networking environments. Our team works closely with institutions to assess current infrastructure, plan for future growth, and implement high-performance, secure architectures. This service supports advanced technologies, ensures long-term sustainability, and aligns with institutional goals for digital transformation and innovation.

 

K12 / HE / PL

 

Local Area Network (LAN) Design

Expert planning and implementation services help institutions build local area networks that are secure, efficient, and optimized for performance. UEN assists with network topology design, hardware selection, and system integration to support reliable wired and wireless connectivity across classrooms, offices, and labs.

 

K12

 

Backup and Archival

Designed to protect critical institutional data, UEN’s Backup and Archival service provides secure, automated backup and recovery solutions. compliance, continuity, and long-term retention needs, this service ensures data is safely backed up and easily retrievable. This services supports compliance, continuity, and long-term retention needs, while helping institutions safeguard digital assets against loss and corruption.

 

K12 / PL

 

Interactive Video Collaboration

UEN’s Interactive Video Collaboration service powers distance education across Utah’s schools and higher education institutions. It enables students in one location to learn from teachers in another, expanding access to advanced placement, concurrent enrollment, and specialized courses when local staff are unavailable. With end-to-end support, including consultation, room design, equipment procurement, installation, platform management, training, and technical assistance, UEN ensures a seamless, highquality experience for both educators and learners.

 

Included Services:

Administration and management of core IVC platform technologies (CMS/CMM/MIVIDAS)
Full lifecycle management of core video conferencing platforms ensures secure, reliable, and user-friendly experiences for educators and students across the state.

K12 / HE

Engineering and Design
UEN designs custom video collaboration systems tailored to each school’s space and instructional needs, delivering seamless integration for exceptional learning experiences.

K12 / HE

Equipment Procurement
UEN helps institutions select and purchase the right video collaboration equipment, ensuring compatibility, performance, and value, so teams can focus on teaching, not tech.

K12 / HE

Installation
Professional installation ensures that video collaboration equipment is set up correctly, configured for success, and ready to support high-quality teaching and learning.

K12 / HE

Monitoring
Continuous monitoring of system health and performance allows UEN to proactively address issues, ensuring reliable, uninterrupted video collaboration.

K12 / HE

Service Contract Management
Vendor service agreements are managed by UEN from start to renewal, ensuring uninterrupted support and optimal performance.

K12 / HE

Support and Troubleshooting
UEN provides responsive technical support to quickly resolve issues, minimize downtime, and keep schools’ video collaboration tools running smoothly.

K12 / HE

Zoom Suite Licensing
Access to reliable communication tools enhances digital learning across Utah. UEN has secured multi-year funding for Zoom licensing for both K–12 and Higher Education institutions.

K12 / HE

 

Available Options:
Classroom Training
Hands-on training is available for educators and staff to confidently use video collaboration tools, making virtual learning smooth, effective, and stress-free.
K12 / HE
Meeting Facilitation
UEN helps run virtual meetings or events for groups of over 500 using Zoom Webinars and Events. We handle the tech and moderation so attendees can focus on the conversation.
K12 / HE
StaRS (Core Recording Services)
Record, store, and replay video sessions securely with StaRS, UEN’s scalable solution for archiving and sharing instructional content.
K12 / HE
Virtual Routing and Forwarding (VRF)
VRF keeps video traffic flowing smoothly and securely by isolating streams within a network, like having multiple virtual routers in one.
K12 / HE
Zoom Add-ons
UEN supports the acquisition and implementation of additional Zoom add-on products not covered under the Zoom K-20 contract.
K12 / HE