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Admin Procedures - Phone Etiquette

Main Core Tie

Digital Business Applications
Strand 3

Time Frame

3 class periods of 60 minutes each


Business Ed Lesson Plan Team


This lesson addressed proper telephone etiquette and procedures. Assignments and instruction is interactive and students have several experiences to share.


Instructional Procedures


  • Telephone Etiquette
    Addresses how to answer the phone, tips for talking on the phone, and gives good dialogue examples.
  • Telephone Manners
    This site gives very general information on telephone manners. Good for an introduction or review.

Students are guided through information using the text and an interactive PowerPoint to take notes. Watch video Telephone Etiquette: Your Line to Success

Telephone_Etiquette Role - Activity worksheet giving students an opportunity to apply the techniques learned for taking a message.

Assessment Plan


This worksheet can be used with OR WITHOUT the video Telephone Etiquette: Your Line to Success from CEV.


Office Skills: The Finishing Touch, Second Edition, Chapter 8, Southwestern Educaitonal Publishing, ISBN - 0-314-20550-0

Created: 12/02/2010
Updated: 02/04/2018