Digital Business Applications
3 class periods of 60 minutes each
This lesson addressed proper telephone etiquette and procedures. Assignments and instruction is interactive and students have several experiences to share.
Students are guided through information using the text and an interactive PowerPoint to take notes. Watch video Telephone Etiquette: Your Line to Success
Telephone_Etiquette Role - Activity worksheet giving students an opportunity to apply the techniques learned for taking a message.
This worksheet can be used with OR WITHOUT the video Telephone Etiquette: Your Line to Success from CEV.
Office Skills: The Finishing Touch, Second Edition, Chapter 8, Southwestern Educaitonal Publishing, ISBN - 0-314-20550-0