UEN-TV is operated by the Utah Education Network. Our goal is to educate, engage, and enrich the lives of Utah residents through broadcast programs and services.
Network Degraded: 2017-12-04 @ 8:00 AM Description: UEN is currently experiencing ~1% Packet Loss on one of the backbone 100Gbps links. It is causing some minor slowness, but not having much overall impact at this time. We are troubleshooting the issue and will fail traffic to a more reliable link if we cannot resolve this issue soon.
Update: We have not been able to resolve the issue yet. UEN will be pulling traffic off the impacted link at 10a to minimize issues impacting customers.
Update: Traffic is now flowing across the network with no packet-loss or continued indications of issues. We will leave this link out of service until we can determine the root cause of the issues.
See: http://weathermap.uen.net/ for up to date traffic balance issues.
The Link impacted is: LV3 <--> DDC (100Gbps)
Update: This outage was resolved on time. Impact: Some traffic may experience slowness as it transits the backbone.
Strata Networks Maintenance: 2017-12-05 @ 11:55 PM Description: WORK START: 12/5/17 11:59pm MST
· WORK END: 12/06/17 4:00am MST
· CIRCUITS AFFECTED:
All Schools in Tabiona
· MAINTENANCE TICKET NUMBER: M120517
· DESCRIPTION OF ACTIVITY: Equipment Maintenance
Update: This maintenance completed on time. Impact: All Schools in Tabiona
UVU POP Maintenance: 2017-12-05 @ 11:00 PM Description: UEN will be adding an additional capacity on uvu-pe-b-139.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 11:29 PM. Impact: There should be no impact to any services.
South Central Maintenance: 2017-12-06 @ 11:55 PM Description: South Central Communications will be replacing crushed conduit and replace fiber.
Update: This maintenance completed on time. Impact: Service will be down in Tropic and Cannonville while repairs are completed.
USU POP Maintenance: 2017-12-07 @ 11:00 PM Description: UEN will be adding additional port capacity at the USU POP.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 2:10 AM. Impact: All 1 Gigabit Ethernet connections will go down while they are moved to new ports.
Centracom-NEBO Maintenance: 2017-12-13 @ 11:00 PM Description: Centracom will be testing/repairing the fiber at Spanish Fork Vault.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: NEBO SD will be down.
Level 3 Pop maintenance: 2017-12-19 @ 11:00 PM Description: We are adding capacity to the Level3 pop router and upgrading some existing links
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: No internet2 services will be impacted. All 100GE circuits will remain up.
IRON (Idaho Regional Optical Network) and KUED master control circuit will be impacted. These are the only services that will completely go offline.
Several backbone links will also go offline but will not impact the network as traffic will reroute.
Xmission peering and Cogent Internet will also go offline but traffic will reroute across other existing links.
DDC POP Maintenance: 2017-12-19 @ 11:00 PM Description: UEN will be upgrading the operating system on ddc-pep-b-129.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 11:49 PM. Impact: All connections on this device will be down while it reloads.
Hosting infrastructure firmware upgrades: 2017-12-21 @ 10:00 PM Description: Firmware upgrades for equipment running all UEN hosting services (virtual environment).
Update: This maintenance will begin in 5 minutes.
Update: We ran into file system corruption on one of the fabric interconnects which delayed upgrades at EBC. DDC was completed last night. This maintenance window is being extended for another 24 hours to allow for the completion of EBC.
Update: This maintenance completed on time. Impact: Potential network and service outages to the UEN virtual machine environment: all UEN web hosting, audio streams, video recording, authentication, NOC utilities, collocation, databases, phones, and EBC building servers. The network infrastructure upgrades will begin at 10:00 pm and should complete by midnight -- these have a higher chance of causing an interruption. The server infrastructure upgrades will take place the following day and have a very low risk of causing an interruption.
Garfield DO 6880 switch install: 2017-12-27 @ 12:30 PM Description: We will be installing two Cisco 6880s to replace the inside and outside switch at Garfield DO.
Update: This maintenance will begin in 5 minutes.
Update: Cutover is complete. The power cords for the p/s connected to the generator are not working properly. New cords are being sent down from SLC. Each device is on power supplies connected to the ups.
Update: This maintenance completed at 2:39 PM. Impact: All Garfield School district sites will be down. No non-district devices will be affected.
UEN SAN Maintenace: 2017-12-27 @ 7:00 AM Description: Patching and updating the Storage Area Network Nodes to the latest versions.
Update: This maintenance will begin in 5 minutes.
Update: Progress update: All Storage Nodes have been patched. We will begin the update in the morning about 8:00 am. We are on target to finish tomorrow.
--Bryan
Update: This maintenance completed on time. Impact: Full redundant nodes will allow for a seamless update by doing one node at a time.
PostgreSQL/pgpool: 2017-12-31 @ 8:00 AM Description: Apply patches to database hosts
Update: This maintenance completed on time. Impact: All UEN hosted website
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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