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South Central Comm: 2019-02-04 @ 11:50 AM Description: Emergency Maintenance: EM2019020501
Reason for Maintenance:Repair Damaged Fiber between Colorado City, AZ and Apple Valley, UT
Update: This outage was resolved on time. Impact: Expected Impact: Service in Apple Valley, UT, Springdale, UT , and Hurricane, UT will be affected while the fiber is repaired.
South Central Comm: 2019-02-04 @ 11:55 PM Description: Emergency Maintenance: EM2019020501
Reason for Maintenance:Repair Damaged Fiber between Colorado City, AZ and Apple Valley, UT
Emergency Maintenance: EM2019020502
Reason for Maintenance:
Replace Failing RSP2 Card in Cisco Router
Update: This outage was resolved on time. Impact: EM2019020501
Service in Apple Valley, UT, Springdale, UT , and Hurricane, UT will be affected while the fiber is repaired.
EM2019020502
Service will be down while cards are replaced and IOS is upgraded.
Areas affected will be Enterprise and Beryl, UT.
AllWest Communications: 2019-02-04 @ 11:55 PM Description: All West will be conducting emergency night maintenance to fix some issues we are experiencing within our core transport equipment.
Update: This maintenance completed on time. Impact: Rich Co. High School
Bridgerland ATC Rich Co Campus
Kamas Library
South Summit School District
North Summit High School
Coalville USU Extension
Coalville Library
Kimball Junction Library
UVU Orem to UVU Wasatch
Snow South Hardware Upgrades: 2019-02-05 @ 11:00 PM Description: UEN networking staff will be upgrading the Snow South provider edge (PE) device located in Richfield.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: This maintenance will affect all network connectivity for the Snow South Campus and any directly connected customers to this device. (The device to be replaced sits on the the Snow South campus and is not in the Richfield Data Center, there should be no impact to customers inside the Richfield Data Center).
AllWest Communications: 2019-02-05 @ 11:55 PM Description: All West will be conducting emergency night maintenance to fix some issues we are experiencing within our core transport equipment.
Update: This maintenance completed on time. Impact: Rich Co High School
Bridgerland ATC Rich Co Campus
Kamas Library
South Summit School District
North Summit High School
Coalville USU Extension
Coalville Library
Kimball Junction Library
UVU Orem to UVU Wasatch
AllWest Communications: 2019-02-06 @ 11:55 PM Description: All West will be conducting emergency night maintenance to fix some issues we are experiencing within our core transport equipment.
Update: This maintenance completed on time. Impact: Rich Co High School
Bridgerland ATC Rich Co Campus
Kamas Library
South Summit School District
North Summit High School
Coalville USU Extension
Coalville Library
Kimball Junction Library
UVU Orem to UVU Wasatch
UEN Hosting router/firewall upgrades: 2019-02-09 @ 10:00 PM Description: Routers and firewalls in front of the UEN Hosted Services infrastructure will be upgraded and rebooted.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 10:54 PM. Impact: Connections to UEN hosted services will be briefly interrupted. This includes web hosting and apps, video recording, KUER streams, IVC and UEN tools.
Emery Telcom Maintenance: 2019-02-11 @ 11:55 PM Description: Emery Telcom will be performing software updates on MPLS routers.
Update: This maintenance completed on time. Impact: Emery County Schools to USU Eastern Price
Helper Library to USU E Price
Moab Vocational Center to USU Eastern Price
USU Eastern Price to UVU Orem
PostgreSQL/pgpool - Production: 2019-02-12 @ 10:00 PM Description: Upgrade PostgreSQL, Apply patches
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 11:46 PM. Impact: All UEN hosted websites
Richfield area outage: 2019-02-13 @ 4:00 AM Description: Several sites serviced by CentraCom in the Richfield area are down. No ETR
Update: One Circuit to Snow College is also out.
Update: This outage was resolved at 5:19 AM. Impact: Sites Athenian Academy Ephraim and Richfield are down. Headstarts in Monroe, richfield, and Sevier are down. Koosharem Elem and nor and south sevier High Schools are down.
Strata Networks Maintenance: 2019-02-19 @ 11:00 PM Description: Strata Networks will be doing equipment maintenance.
Update: This maintenance completed on time. Impact: Eagleview Elem, Ft Duchesne
Ute Headstart, Ft Duchesne
Uintah River High School, Ft Duchesne
San Juan Upgrades: 2019-02-19 @ 11:00 PM Description: UEN networking staff will be upgrading backbone equipment located at the San Juan school district
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: This maintenance will affect all network connectivity for directly connected customers to the San Juan Provider Edge (PE) device
Upgrade Juab District outside device to PE: 2019-02-21 @ 11:00 PM Description: UEN will be upgrading the outside 6880 device at Juab DO to become a PE device.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:01 AM. Impact: Service interruptions should be minimal.
UCM maintenance: 2019-02-21 @ 11:30 PM Description: (Rescheduled) Technical services will be testing the redundancy of the UCM cluster at DDC.
We will also be adding back the second CTI manager into UCCX.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: cucmsub1a
imppub
cucpub
DDC CUBE
All services should fail over to EBC, We do not anticipate any loss of services
Century Link-replace card: 2019-02-25 @ 11:00 PM Description: They will be replacing a card at DATC
Here is the info to coordinate with Century Link.
8886787070 opt 2,5
ticket SC 039311
Update: This maintenance completed on time. Impact: This is a redundant card and should have no impact on service
Utah Valley University Wasatch Device swap: 2019-02-26 @ 11:00 PM Description: UEN will be swapping the 7600 with a 6880 at this location.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:31 AM. Impact: Sites that are not redundant will go down for the maintenance.
Emery Telcom: 2019-02-27 @ 12:00 AM Description: Emery Telcom will be performing facility maintenance in Green River, UT and will be moving the power feed for an optical repeater used for the Moab to Price 10Gbps transport. Work will be performed between 12:01 am and 1:00 am on Feb 27th, 2019 with actual impact being approximately 10 minutes while power links are moved. The work directly impacts the link between Moab and Price but will secondarily impact the Blanding to Moab portion based on the UEN network architecture.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The work directly impacts the link between Moab and Price but will secondarily impact the Blanding to Moab portion based on the UEN network architecture.
Internet2 Planned Outage: 2019-02-28 @ 11:00 PM Description: I2 Engineering will perform maintenance to upgrade the version of JunOS. The estimated outage is between 10-15 min. The entire maintenance window is reserved.
Update: This maintenance completed on time. Impact: This should not be service impacting.
Uintah Basin Vernal: 2019-02-28 @ 11:00 PM Description: I will be converting the ubv-rt-hed-ubatcwilliams device to a PE device.
This will give us more functionality to that location then before.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:41 AM. Impact: The device will be unreachable during the conversion.
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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