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Power Outage @ USU Eastern: 2022-05-05 @ 12:00 AM Description: USU Eastern Campus is undergoing a planned power outage to update their power substation. Network services were expected to be uninterrupted, however it appears power failover to generator power did not occur successfully. USUE has stated a maintenance window of 12:01AM-6:00AM May 5.
As of 2:50AM: Local contact has advised that their generator overheated & they have just brought it back online.
We will continue to provide updates as they become available.
Update: This outage was resolved at 6:33 AM. Impact: Carbon SD
Emery SD
USU Eastern Campus
UCCX Patch: 2022-05-19 @ 10:30 PM Description: I need to apply a patch on UCCX pub and sub to fix the agent status bug.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 11:12 PM. Impact: the agents should move to the available node during the update
UCCX Patch: 2022-05-24 @ 10:30 PM Description: UCCX / finesse patch to fix agent status and reports
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:36 AM. Impact: Agents will move to the next available nodes in the cluster during the patch
UVU POP: 2022-05-24 @ 9:00 PM Description: UETN will be performing hardware maintenance at the UVU POP, there should be no interruption to service.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: None
renew SSL cert for UCM expressways: 2022-05-31 @ 11:00 PM Description: The SSL certs for the UCM Expressways need to be renewed
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:11 AM. Impact: all remote devices( Soft clients and hard phones) will moved to the next available Expressway during the Outage
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.