Network & Service Outages

Network & Service Outages

Essentials for Teachers

General Resources

Resources by Subject

Tools for Higher Ed

Resources and Partners

Public Libraries

Parents

Career Ed

Utah Resources

UEN Courses

USBE Courses

Tech Discussions

EDU Partners

Meet Our Instructors

Watch UEN-TV

Information

Local Productions

On-Demand Support

Training Resources

Additional Info

Tools

Tech Services
(800) 863-3496

Projects & Services

Network Groups

Network Tools

Information

UEN Governance

(800) 866-5852
Contact Us

December 13, 2024

No outages scheduled today

Outage Calendar

« July 2024 »

UTU Power Maintenance: 2024-07-02 @ 7:00 AM
Description: UTU Engineers will be doing more work on their power systems row starting at 7am and only expect 30 minutes for this maintenance Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: UEN has a UPS backup on site so we do NOT expect any network down time. However, if things do not go as planned, the following sites/interfaces will be affected during the maintenance: Charter Schools: Tuacahn Arts St. George Academy Freedom Prep - St. George Valley Academy Mountain View Montessori George Washington Academy Higher ED: Dixie ATC U of U Seismic School District: Washington School District (Secondary Connection)
Phone Servers down: 2024-07-15 @ 2:00 PM
Description: The UEN Operations Center (IVC/NOC) is currently experiencing an inbound/outbound calling issue with our operations center voice services. Engineers are currently working on addressing the issue and getting services restored. Update: This outage was resolved at 5:22 PM.
Impact: During this time for any immediate issues, you can contact the operations center through the following avenues: Email: noc@uen.org ivc@uen.org ivc-ops@uen.org VOC Manager personal cell phone: James Hodges 801-xxx-xxxx
Provider Outage in Magna, UT area: 2024-07-16 @ 4:35 AM
Description: We are experiencing a provider outage in the Magna, Utah area, impacting numerous sites, caused by a fiber cut in the Magna, UT area. We are in contact with the provider and will share updates as we receive them. You can reference NOC-4034 for inquiries. Update: We have been in contact with the provider regarding this outage, and techs are onsite working the repair. There were 3 fiber cables damaged by a boring machine. One 216 fiber cable, and two 48 fiber cables. The fiber conduits were also encased in concrete, which made accessing them more difficult. Teams have been working through the night, and have been splicing since about 5:30 this morning. No current ETA, aside from they are working as fast as possible to restore service. Update: Splicing continues, but we are seeing sites come back. Most have restored, but there are a few still outstanding. Update: Splicing continues, but we are seeing most if not all sites clearing, and back up in service. Update: Provider has advised they are still splicing but our sites should be up at this time. There are 1 or 2 sites that we have been working with that are still impacted, but the general outage appears to be resolved. If you are still impacted and we have not talked with you, please contact the UEN NOC at 801-xxx-xxxx. Update: This outage was resolved at 1:29 PM.
Impact: Draper Library West Jordan Library Whitmore Library Daybreak Library Riverton Library Murray Library Magna Library Kearns Library Taylorsville Park Library Millcreek Library Granite Library Bingham Creek Library Ruth Vine Tyler Library Hunter Library Herriman Library Holladay Library Sandy Library South Jordan Library Whitmore Lake County Library Salt Lake County Library OPs Academy of Math and Science Summit Charter North Star Charter Real Salt Lake Charter Channing Hall Charter Providence Hall Elementary Paradigm Charter USU Bastian Intermountain Christian School Grantsville Head Start Kearns Head Start Odyssey Charter American Academy of Innovation Grace Lutheran Church & School Kearns Early Childhood Center Headstart Juan Diego Catholic High School Waterford School Renaissance Academy Mountainville Academy Tooele Head Start Waldorf HDS Utah International Charter School Utah School Boards Association Western Governors University Mountain America Expo Center

Outage Types:

Outage: An observed outage, not scheduled.

Normal: A planned outage, 24 hours in advance.

Urgent: A planned outage, 12 hours in advance

Emergency: Immediate outage required

Third Party Maintenance: A planned outage performed by an organization other than UEN

Additional Information: Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.

Outage Notifications:

By Email: If you would like to be added to our outage notification email list please click here.

2 UTU Power Maintenance

15 Phone Servers down

16 Provider Outage in Magna, UT area