The following customers will experience a loss of service during the window:
Tooele SD
Snowville EL - Box Elder SD
Lake Powell HS - Kane SD
Tooele Tech College
USU Tooele Ext
USHE My529
USU Taylorsville
4th Street Clinic
All charters and libraries connected to our SCC-PE-A node
Description:
UEN Engineers will be performing code upgrades on 3 backbone nodes. TTC-PE-A, TOO-PE-A, and SCC-PE-A
Provider issue in Cedar City area: 2025-10-01 @ 2:00 PM Description: Several customers out of the SUU POP are affected, we are currently investigating.
Update: Line crews and splicers have gathered materials and are enroute to the fault area. A 72-count fiber was damaged.
Update: This outage was resolved at 7:06 AM. Impact: SUU POP
SUU Router Maintenance: 2025-10-02 @ 11:00 PM Description: UETN Engineers will be replacing both routers at the SUU POP Location.
Update: This maintenance will begin in 5 minutes.
Update: Due to unforeseen issues, this maintenance has been postponed and will be completed at a later date. All impacted customers listed in the initial notice should be in-service and online at this time.
We will communicate with the impacted customers once a new maintenance window has been determined.
If you have any questions, please reach out to the UEN NOC.
Update: This maintenance completed on time. Impact: The following customers will experience intermittent losses of connectivity during the window:
Beaver Hospital (11p - 1a)
Kane County Hospital (11p - 1a)
Milford Hospital (11p - 1a)
Enterprise Clinic
Kazan Clinic
Parowan Clinic
Southwest Health Dept - Beaver
Southwest Health Dept - Kanab
Southwest Health Dept - Cedar City
Southwest Health Dept - Panguitch
Wayne Community Health
SEDC
Iron SD
Beaver SD
KUER - KUQU Transmitter
SUU Campus
SUU Router Maintenance: 2025-10-09 @ 11:00 PM Description: UEN Engineers will be replacing both routers at the SUU POP
Location.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Beaver Hospital (11p - 1a)
Kane County Hospital (11p - 1a)
Milford Hospital (11p - 1a)
Enterprise Clinic
Kazan Clinic
Parowan Clinic
Southwest Health Dept - Beaver
Southwest Health Dept - Kanab
Southwest Health Dept - Cedar City
Southwest Health Dept - Panguitch
Wayne Community Health
SEDC
Iron SD
Beaver SD
KUER - KUQU Transmitter
UEN Datacenter/hosting network maintenance: 2025-10-11 @ 7:00 AM Description: Datacenter networking and virtualization systems will be upgraded. While this is a long maintenance window required to complete the tasks, minimal disruption to services is expected.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Should be minimal. A few 10-20 second network disruptions to some hosted services may be noticed at the beginning of the maintenance window.
NOC Phone Outage: 2025-10-13 @ 9:20 PM Description: The UEN NOC cannot receive incoming calls at this time, we are investigating the cause. Please email support@noc.uen.org with any issues in the meantime.
Update: The correct email address is noc@support.uen.org
Update: UEN Support has identified and confirmed that the issue resides between telco providers and is being investigated. There is currently no ETA for resolution.
This is currently affecting the following UEN VOC and NOC support numbers:
800-xxx-xxxx
801-xxx-xxxx
801-xxx-xxxx
385-xxx-xxxx
Update: This outage was resolved on time. Impact: UEN NOC Phone Support
LV3 POP Maintenance: 2025-10-21 @ 11:00 PM Description: UEN Engineers will be performing a routine code upgrade on our LV3-B router.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The following services/connections will experience an intermittent loss of connectivity during the window:
UEN I2 Connection
Granite SD - I2 Cloud Connection
Weber State University - I2 Cloud Connection
UIT - I2 Cloud Connection
USE POP Maintenance: 2025-10-21 @ 10:00 PM Description: Emery Telcom will be replacing some equipment at the USU Eastern POP
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The following customers will experience a loss of service during the window:
SESC
East Carbon Clinic
Helper Clinic
Price Clinic - SEHD
Price Clinic - CMS
Emery SD
USU Price
Emery County Libraries
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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