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UEN Enterprise Services hardware maintenance: 2016-04-02 @ 8:00 AM Description: UEN will be performing firmware upgrades on server infrastructure in EBC and DDC. This is designed to be a non-disruptive upgrade, but as with all maintenance there is a chance of service interruptions.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Impacted services include all virtual machines on UCS hardware, including but not limited to databases that support web services, video conferencing scheduling and recording, EBC/media systems (including KUED and KUER), UDA infrastructure, email relay, lists, ftp, and internal UEN tools.
UVU POP Outage: 2016-04-03 @ 6:00 PM Description: We have experienced a complete power failure at the UVU POP. All networking services in the area are impacted. Power has been restored, but some devices will take some time to return to normal.
Update: Rocky Mountain Power is reporting that power in the Orem area is impacted due to a blown transformer. Some service has been restored, but much of Orem is still impacted.
The UPS at UVU during the initial drop of power for some reason did NOT hold the room. The UPS has been inspected and was recently used to move back to restored house power. We will continue to monitor the situation and watch for additional areas of outage returning to normal.
Thanks to the UVU folks for their quick response to this issue.
Update: This outage was resolved at 9:58 PM. Impact: All connected sites to the UVU POP are impacted.
Century Link Scheduled Maintenance: 2016-04-05 @ 11:00 PM Description: Century Link will be replacing a eplace port card on a redundant processor shelf in Cedar City. This SHOULD NOT be service affecting as this is a redundant backup card.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Nono
UVW-PE-B Code Upgrade: 2016-04-14 @ 11:00 PM Description: Code upgrade being applied to the UVW PE-B device to resolve slcp process issues.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: All services depending on the UVW PE-B device.
UEN SAN Fabric: 2016-04-15 @ 10:00 PM Description: Changing out Hardware components to diagnose problems with one of the SAN Fabric Switched
Update: This maintenance will begin in 5 minutes.
Update: This outage was resolved on time. Impact: There are redundant fabrics no service down time is expected.
6880 Code upgrades: 2016-04-19 @ 11:00 PM Description: Code on some of our 6880's will be upgraded tonight at these POP sites. Price, Moab, Blanding, Weber & Iron.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Device will require a reboot.
Device Code Upgrades (continued): 2016-04-21 @ 11:00 PM Description: UEN will be continuing it's software upgrades on multiple devices around the network this evening. The following devices will be upgraded during this maintenance window:
WashingtonDO-PE-A
SnowCollege-PE-A
SnowCollege-PE-B
SnowCollege-P-A
SnowCollege-P-B
BoxelderDO-PE-A
If you have any concerns about these upgrades, please contact:
UEN Network Operations -- 801-xxx-xxxx
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Each device will require a reboot during which time some services in the area will be impacted. Most outages should be short duration (~5-10min).
Moab Area Outage: 2016-04-23 @ 1:20 PM Description: There is a power outage in the Moab area.
Update: This outage was resolved at 3:28 PM. Impact: This has taken down everything at the Moab POP and past it, including Blanding and the San Juan District. No ETR as of yet.
6880 Code upgrades: 2016-04-26 @ 11:00 PM Description: We are continuing our 6880 Code upgrades. Devices will reboot with the new code.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The following sites will be rebooted with new code.
Alpine SD
Cache SD
Canyons SD
Davis SD
Granite SD
6880 Code upgrades: 2016-04-28 @ 11:00 PM Description: We are continuing our 6880 Code upgrades. Devices will reboot with the new code.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Districts scheduled.
Iron SD
Logan SD
Murray SD
Nebo SD
Ogden SD
Provo SD
Washington, Hurricane
Caching Services: 2016-04-28 @ 11:00 PM Description: Networking staff will be re-configuring the network to facilitate additional redundancy and bandwidth to its caching services.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Since these are caching services, there should be little to no impact as the traffic will be rerouted over the UEN Internet links. The services being worked on are Netflix, Google, and Akamai
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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