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Cisco 6880 Upgrades: 2016-05-03 @ 11:00 PM Description: UEN will be upgrading/rebooting the following Cisco 6880 devices:
sev-rt-do-sevier-in
sev-rt-do-sevier-out
slc-pe-a
too-pe-a
too-rt-do-tooele-in
Update: Also the following device and School District:
pkc-rt-do-parkcity-in
Park City School District
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Sevier School District
Tooele School District
Salt Lake School District
This is a reboot for code upgrade and should only last about 5-10 minutes.
Lesson Plan Update: 2016-05-06 @ 11:00 PM Description: Lesson Plan upgrade to version 1.4.0
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 11:49 PM. Impact: Lesson Plan & Core Display.
Telco outage: 2016-05-08 @ 9:00 AM Description: Century Link is experiencing a failure in one of its Central Offices which has caused many circuits in the Salt Lake and Tooele areas to be down. Though they a crew has been dispatched, as of right now there is no ETA as to when services will be resotored.
Update: This outage was resolved at 12:07 PM. Impact: Multiple sites located in the Salt Lake valley and everything in Tooele and west of Tooele
Database Migration: 2016-05-08 @ 8:00 AM Description: Migrate the ‘books’ database to PostgreSQL
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Pioneer Preschool and Utah Kids Ready to Read
ASR Upgrades: 2016-05-12 @ 11:00 PM Description: There is a bug on a few devices that need to be upgraded.
EBC-PEP-A-178, SUU-PE-A-78 & DIX-BE-IBR-INTEGRA.
The devices will require a couple reboots for the upgrade.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: All connected customers to the devices will temporarily go down during the reboots.
Includes some of the following customers:
Dixie Integra Connection.
EBC to Utopia
EBC to Canyons SD Brighton building
EBC to VRF
EBC to RDC connection
EBC to U of U/CHPC
Cogent Maintenance: 2016-05-13 @ 1:00 AM Description: Work order number: NA7761
Order ID(s) impacted: 1-300055038
Expected Outage/Downtime: up to 60 minutes down time (20-30 minutes expected)
Cogent customers receiving service in Salt Lake City, UT will be affected by this maintenance. Only the Cogent Order ID(s) listed above will be impacted. The purpose of this work is Router Upgrade - Upgrade Route Switch Processors in a core router to provide additional capacity and greater performance.
Update: This maintenance completed on time. Impact: During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than up to 60 minutes down time (20-30 minutes expected) total. However, due to the complexity of the work, your downtime may be longer. Customers may also see some reconvergence during the maintenance window.
Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Customer Support at 1-877-7-COGENT and refer to this Maintenance Ticket: NA7761.
Database Migration: 2016-05-15 @ 8:00 AM Description: Migrate the ‘books’ database to PostgreSQL
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 9:27 AM. Impact: Pioneer Preschool and Utah Kids Ready to Read
Patch database servers: 2016-05-15 @ 6:30 AM Description: Patch all Prod database servers - pgpool, PostgreSQL and MySQL
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 7:33 AM. Impact: This will affect hosted UEN websites
Additional Redundancy at Down town data center: 2016-05-19 @ 11:00 PM Description: Networking staff will moving a couple of backbone connections from core routers located in the MeetMe A room into a core device located in the MeetMe B room. These changes will provide both device and room redundancy
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: These moves will impact Internet access through the Century Link Internet connection as well as the backbone like from DDC to Weber Sate University. Due to the redundant and resilient nature of the network, very minimal impact, if any, will be seen as traffic reroutes to other Internet and Backbone links
Salt Lake City Area Outages...: 2016-05-19 @ 10:30 PM Description: A refinery explosion is likely the cause of a significant power outage for the greater Salt Lake City and South Salt Lake Areas. As expected many sites are offline as a result. The backbone is up and stable, but we expect the power to be offline for some time as crews attempt to fix the damage.
Update: This outage was resolved on time. Impact: Multiple sites in the SLC area will be offline until power is restored. If you have issues after power has been restored, please contact the UEN NOC for assistance.
Database Migration: 2016-05-22 @ 8:00 AM Description: Migrate uimc database over to PostgreSQL
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 8:16 AM. Impact: UIMC website will be down http://umic.uen.org
Century Link Scheduled Maintenance: 2016-05-24 @ 12:05 AM Description: Sometime between midnight at 6 AM on Tuesday May 24, Century Link will be rebooting various cards to upgrade software.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: This will affect several circuits dependent on the WSU, USU, and DATC POP locations. The outage should last no longer than 30 minutes.
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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