UEN-TV is operated by the Utah Education Network. Our goal is to educate, engage, and enrich the lives of Utah residents through broadcast programs and services.
The following customers will experience an intermittent loss of connectivity during the maintenance window:
UTN Central Valley Hospital - UVU connection only (RDC connection will remain up)
UTN Provo Radiology
UTN Santaquin Clinic
Eagle Gate College Provo
IPITEK College - Orem
USU Orem
UVU LAN - Connection at PEP-B only
MTEC Provo
Mountainland Head Start Program
Juab SD
Nebo SD
Provo SD
Description:
UETN Engineers will be performing router maintenance at our UVU POP.
Integra Maintenance: 2017-03-01 @ 11:05 PM Description: Electric Lightwave will be adding new equipment to a ring. This is a courtesy notice to advise your service will experience non-service affecting 50 millisecond switch hits sometime during the maintenance window.
Electric Lightwave Repair: 800-xxx-xxxx (360-xxx-xxxx) or Integra Repair: 866-xxx-xxxx (360-xxx-xxxx) and reference SMP #36835.
Update: This maintenance completed on time. Impact: EL/KFED/783269/ /INTG/
EL/KFED/782941/ /INTG/
PL/KGWD/778432/ /INTG/
EL/KFED/782066/ /INTG/
UEN/KUED/KUEN web services maintenance: 2017-03-02 @ 9:00 PM Description: We will be moving web-based services to a new load balancer. These web-based services include uen.org, my.uen.org, kued.org and the KUER audio streams. During the maintenance, one service will be moved at a time which will cause a brief outage (two or three minutes) for that particular service. The entire process should take less than three hours.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:41 AM. Impact: UEN, KUED and KUER audio services will be affected during the maintenance. Users should expect a several minute outage while that service is being moved.
ASR 9000 Troubleshooting and Upgrade: 2017-03-02 @ 11:00 PM Description: UEN will continue troubleshooting firmware upgrade issues on the following devices, which will require a reload on each:
ddc-pep-c-123
dat-pep-a-198
We will also attempt to upgradethe operating system on rdc-pe-b-99.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:58 AM. Impact: All of the devices listed will experience outages as they reboot during the maintenance.
All West Maintenance: 2017-03-07 @ 12:00 AM Description: All West is continuing with system upgrades and as a result all services will be down at some point within the window, from 12:00am – 4:00am on Tuesday, March 7, 2017.
Update: This maintenance completed on time. Impact: UEN 996-xxx-xxxx 1G Ethernet Rich HS to UVU Wasatch
UEN 996-xxx-xxxx 100M Ethernet Bridgerland to UVU Wasatch
UEN 996-xxx-xxxx 1G Ethernet NS School District to UVU Wasatch
UEN 996-xxx-xxxx 10M Ethernet USU Extension office
UEN 996-xxx-xxxx 50M Carrier Ethernet Coalville Branch Library
So. Central Maintenance: 2017-03-07 @ 12:00 AM Description: Upgrading cards on transport network
Update: This maintenance completed on time. Impact: Circuit from Milford High School to Beaver will be down during upgrade.
Strata Maintenance: 2017-03-07 @ 11:55 PM Description: Updating Fiber Equipment
Update: This maintenance completed on time. Impact: Circuits that will be affected: Conamore in Myton & Myton Elementary
Southern Utah Area Outage: 2017-03-08 @ 2:30 PM Description: We are experiencing network related issues in southern Utah. Century link is currently investigating the cause.
Update: Century link notified NOC of possible fiber cut in area. They have dispatched a field tech to verify. There is currently no ETR.
Update: This outage was resolved on time. Impact: Hurricane High school, Hurricane intermediate, George Washington Academy, SUU to Dixie backbone link (Link is redundant.)
ASR 9000 POP Upgrades: 2017-03-09 @ 11:00 PM Description: UEN will be working with the Cisco TAC to troubleshoot the problems we have had upgrading rdc-pe-b-99. This device may be down for extended periods while Cisco works with it. UEN will also be upgrading the OS on the following devices:
dix-pep-b-59
wsu-pe-a-218
usu-pe-b-239
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 1:59 AM. Impact: All of these devices will be rebooted at least once, possibly twice in the course of the upgrade. rdc-pe-b-99 may have a more extended down time while we troubleshoot with Cisco.
Lost a backbone link from Richfield to Ephraim: 2017-03-09 @ 9:00 PM Description: We lost a link from our RDC(Richfield) to SNO(Ephraim) pop sites.
CentraCom is looking into the issue.
Update: This outage was resolved at 10:22 PM. Impact: The backbone link is redundant. However, we have lost 2 sites, Koosharem Elementary & Athenian Academy.
Century Link Emergency Maintenance: 2017-03-14 @ 11:00 PM Description: Following todays major outage, Century Link will be replacing a main card at their Draper CO. This could last anywhere from 5 - 30 minutes.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 11:13 PM. Impact: The following locations will be affected:
Several Charter schools that terminate at the Downtown Data Center
Canyons School District
Various schools in the Jordan School District
UVU--SLCC link
EBC--RDC link
Salt Lake City Area Outage: 2017-03-14 @ 3:35 PM Description: We are seeing a widespread outage in the Salt Lake City area.
Update: Century Link has isolated an alarm on one of their nodes in the Draper area and have technicians en route. We will provide more updates as they come in.
Update: This outage was resolved at 4:54 PM. Impact: UVU to SLCC
Canyons School District
Jordan School District
Various Charter Schools terminating at the Down Town Data Center
CentraCom Maintenance: 2017-03-16 @ 12:00 AM Description: Core network equipment upgrade and patching.
Update: This maintenance completed on time. Impact: Each upgrade will take approximately 15-20 minutes. Expect up to 4 outages each lasting 15-20 minutes. Please call if you experience any interruptions after this maintenance window 16 March 5:00 AM.
Adding disk shelf to DDC NAS: 2017-03-16 @ 11:00 PM Description: We will be expanding capacity on our Tegile Storage Array at the Downtown Data Center.
Update: This maintenance will begin in 5 minutes.
Update: Setup took a bit more time than planned. Progressing fine almost complete.
Update: This maintenance completed at 12:25 AM. Impact: No service outage expected. The array has dual controllers we will attached the shelf one at a time with the affected controller in maintenance mode while connecting the shelf.
Power Maintenance: 2017-03-16 @ 9:00 AM Description: Planned power outage at SUU that will affect the building where the UEN POP is located. Electricians will be replacing a power distribution switch that feeds the building. It is expected that the outage will NOT affect UEN equipment due to the presence of a backup diesel generator which covers UEN equipment.
Update: This maintenance completed on time. Impact: SUU POP
Software update: 2017-03-20 @ 9:00 PM Description: We will be updating the software on our Tegile storage arrays. This update is a minor release that fixes a bug in the routing process. This bug has caused two major outages for us in the last six months. This is a top priority to apply the update.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 10:08 PM. Impact: Our arrays have active/active controllers so we do not expect any service interruption. In the unlikely event the update does not go well, all UEN web services would be affected. The vendor has indicated this update is solid and is very low risk.
ASR 9000 Upgrades: 2017-03-23 @ 11:00 PM Description: UEN will be replacing the router rdc-pe-b-99. The new device is preloaded with the necessary code version.
UEN will also be upgrading the code on the following devices:
ddc-be-ibr-zayo
suu-pep-a-78
suu-pep-b-79
uvu-pe-a-138
scc-pe-a-158
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 1:55 AM. Impact: All network services through these devices will be down during the necessary reboots.
UVU Maintenance: 2017-03-24 @ 8:00 AM Description: UVU will be replacing Firewall equipment during there scheduled maintenance window.
Update: This maintenance completed on time. Impact: UVU Campus
Storage array maintenance - All UEN web services otage: 2017-03-26 @ 8:00 AM Description: We will be performing a software update on one of our storage arrays. This particular array holds content for all of UEN's web services. There is a high probability this upgrade will disrupt UEN's web services for about 15 minutes. The disruption will most likely occur between 8:45 AM and 9:30 AM.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 10:48 AM. Impact: There is a possibility that UEN's based-web services will be offline for about 15 minutes during the software update. This includes the uen.org, my.uen.org and onlinelibrary web sites.
PostgreSQL/pgpool - dev: 2017-03-28 @ 7:00 PM Description: Patching and applying update to PgPool
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 9:10 PM. Impact: All dev UEN websites will be down for about an hour
ASR 9000 Upgrades: 2017-03-30 @ 11:00 PM Description: UEN will be upgrading the OS on the following devices:
uvu-pe-a-138
scc-pe-a-158
wsu-be-ibr-integra
UEN will also be performing firmware upgrades on the following devices:
dat-pep-b-199
dix-pep-a-58
All of .these devices will be rebooted as part of the process.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 1:36 AM. Impact: All network services through these devices will be down during their reboots.
UEN Enterprise network changes: 2017-03-30 @ 11:00 PM Description: All,
Tonight we will be making some network changes to the UEN Enterprise environment. We will be installing additional hardware and adding redundancy the the flow of traffic in the new virtual buildout.
Update: This maintenance will begin in 5 minutes.
Update: This outage was resolved at 1:10 AM. Impact: The impact will be anything to deal with UEN web hosting services that has been migrated into the UEN new NSX environment. All other UEN services will NOT be affected.
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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