UEN-TV is operated by the Utah Education Network. Our goal is to educate, engage, and enrich the lives of Utah residents through broadcast programs and services.
DATC POP Maintenance: 2017-02-02 @ 11:00 PM Description: UEN will be replacing the temporary device that was installed last week due to hardware failure with the replacement device received from Cisco.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: All customers with a single connection to dat-pep-b-199 will experience an outage while the connections are moved to the new device.
UEN Web Applications Maintenance: 2017-02-05 @ 8:00 AM Description: We will be migrating web server and database networks and firewalls.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 11:14 AM. Impact: There will be a 30 minute interruption of UEN hosted web services, including www.uen.org, myUEN, kued.org, KUER audio streams, and other UEN hosted web services.
Adding Storage to NFS server: 2017-02-07 @ 11:00 PM Description: Adding Storage to the DDC Tegile Array for the NetFlow Data. This should not take the entire maintenance window but have 2 hours scheduled for testing and insuring stability.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:06 AM. Impact: This should not be a service affecting maintenance. However, because we are changing both controllers during the window there is some chance that something does not function as intended.
Storage Controller Ugrade: 2017-02-08 @ 11:00 PM Description: Swapping out the controller head for the primary NetApp node at DDC. Additional Storage will also be added following the controller swap.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: This is not intended to be a service affecting maintenance. However, this is a major hardware upgrade. This is a HA cluster and each controller will be done one at time and services are move to the remaining controller as each is replaced.
Century Link Maintenance: 2017-02-09 @ 11:00 PM Description: Century Link will be performing routine maintenance on their equipment in the Tooele area.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: All circuits in the Toeele area will experience a brief 5-10 minute outage during this time.
ASR 9000 OS Upgrade: 2017-02-09 @ 11:00 PM Description: UEN will upgrade the operating system on the following devices: ddc-be-ibr-clink and lv3-beibr-b-183.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:07 AM. Impact: Redundant connections should prevent any outages during this window, other than to the devices themselves.
ASR 9000 POP Upgrades: 2017-02-16 @ 11:00 PM Description: UEN will be upgrading the operating system on the following devices:
ddc-pep-c-123
uvu-be-ibr-comcast
dat-pep-a-198
rdc-pe-a-98
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 1:01 AM. Impact: All sites connected to these devices will experience intermittent outages on those connections while the devices reboot.
All West Maintenance: 2017-02-16 @ 12:00 AM Description: All West will be conducting a system upgrade during the maintenance window from 12:00am – 4:00am on Thursday, February 16, 2017.
All services will be down at some point within this window.
Update: This maintenance completed on time. Impact: 996-xxx-xxxx 1G Ethernet Rich HS to UVU Wasatch
996-xxx-xxxx 100M Ethernet Bridgerland to UVU Wasatch
GE/UTST/081507 GigE School District
Strata Maintenance: 2017-02-21 @ 11:55 PM Description: We are going to be doing some maintenance on some of our equipment and if will affect one or more of your circuits. Please see the information below.
Update: This maintenance completed on time. Impact: How long outage will last: 2hr
Circuits that will be affected: Vernal Jr high, Ashley Elementary, Lapoint Elementary
Reason for Outage: Fiber Maintenance
ASR 9000 OS Upgrades: 2017-02-23 @ 11:00 PM Description: Description: UEN will upgrade the operating system on the following devices:
dix-be-ibr-integra
rdc-pe-b-99
wsu-pe-b-219
dix-pep-a-58
In addition, UEN will be troubleshooting firmware upgrades on devices previously upgraded as follows:
ddc-pep-c-123
dat-pep-a-198
rdc-pe-a-98
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 1:24 AM. Impact: All sites connected to these devices will experience outages at some point during the maintenance window.
Century Link Maintenance: 2017-02-26 @ 10:00 PM Description: Century Link is moving a circuit.
Update: This maintenance completed on time. Impact: UTAH EDUCATION NETWORK ETH10GB-17206490 SLKCUTCB SLKCUTNQH00n 86535179 10GB
UTAH EDUCATION NETWORK ETH10GB-17206490 SLKCUTNQH00 SLKDUTUY 86535179 10GB
Site Slowness: 2017-02-28 @ 11:20 AM Description: Amazon AWS US-EAST-1 Datacenter is having issues serving up S3 content. As a result a LARGE number of internet hosted sites are Slow, or currently offline.
Update: You can monitor this situation here:
https://status.aws.amazon.com/
Update: UPDATE #2
We have confirmation that this issue is also impacting Canvas Cloud hosted services, which include most Higher Education implementations.
Amazon has still not offered any ETR as of yet.
More updates coming as we get them.
Update: UPDATE #3
Latest Update from Amazon:
11:35 AM PST: We have now repaired the ability to update the service health dashboard. The service updates are below. We continue to experience high error rates with S3 in US-EAST-1, which is impacting various AWS services. We are working hard at repairing S3, believe we understand root cause, and are working on implementing what we believe will remediate the issue.
Update: UPDATE #4
AWS is reporting that S3 services are quickly returning to normal. We are seeing this recovery and most sites and services appear to be returning to normal. Canvas instances are still having some issues with adding new content, but sites are once again reachable.
All indications at this point are that services should be back to normal within an hour. We will keep this Outage thread open until we hear the all-clear.
--TROY
Update: This outage was resolved at 4:50 PM. Impact: Various websites and applications using Amazon AWS services are offline or experiencing slowness.
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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