UEN-TV is operated by the Utah Education Network. Our goal is to educate, engage, and enrich the lives of Utah residents through broadcast programs and services.
The following customers will experience an intermittent loss of connectivity during the maintenance window:
UTN Central Valley Hospital - UVU connection only (RDC connection will remain up)
UTN Provo Radiology
UTN Santaquin Clinic
Eagle Gate College Provo
IPITEK College - Orem
USU Orem
UVU LAN - Connection at PEP-B only
MTEC Provo
Mountainland Head Start Program
Juab SD
Nebo SD
Provo SD
Description:
UETN Engineers will be performing router maintenance at our UVU POP.
MySQL - Prod: 2017-04-02 @ 7:00 AM Description: Upgrade MySQL hosts - myprod-db and myprod-rep
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 7:36 AM. Impact: UEN hosted website
Centurylink Outage Weber and Davis County: 2017-04-05 @ 6:55 PM Description: A Centurylink RODAM equipment failure is impacting UEN sites in Weber and Davis county. Centurylink has isolated the problem and dispatched technicians. They will be onsite around 7:15 PM. No ETR provided.
Update: This outage was resolved at 7:32 PM. Impact: Multiple sites down
ASR 9000 Upgrades: 2017-04-06 @ 11:00 PM Description: UEN will be upgrading the OS on the following devices:
scc-pe-b-159
uvu-pe-b-139
UEN will also be upgrading firmware on the following devices:
rdc-pe-a-98
usu-pe-a-238
wsu-pe-b-219
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 1:37 AM. Impact: All network services through these devices will be unavailable while they are rebooted.
RDC Power Maintenance: 2017-04-06 @ 7:00 AM Description: For your information, on Thursday, April 6th, 2017 starting at 7:00am, we will be replacing the Siemens 1200SB Switchgear for the Commercial side of the incoming power.
Positive Power will be here to replace the Commercial Power side Switchgear starting at 7:00am. Prior to, and while this replacement is being conducted, we will switch over to our Backup Generator Power.
We do not anticipate any outage to occur with this process, but in the event of complications, we will remain on Backup Generator Power until it is feasible to return to Commercial Power.
If there are any other issues that arise, you will be contacted, and updated as to the situation and any plans to rectify the situation. Again, we do not foresee any problems with this replacement or anticipate any outages.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Informational, No impact expected, but be aware
Equipment Move at Snow Richfield: 2017-04-06 @ 9:00 PM Description: UEN Equipment at Snow Richfield will be moved to a new rack. Snow Richfield Campus is the only entity affected by this outage. Due to a miscommunication the outage notice is being sent out late, but this is being done on the stakeholder's schedule, so they are already aware of it.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: All services will be down for Snow Richfield Campus during the move, which hopefully will only last about an hour.
BGP Issues: 2017-04-06 @ 8:00 AM Description: We attempted to optimize some traffic last night. While doing this maintenance we caused some bgp instability on a few district outside devices.
The issue has been resolved.
Update: This outage was resolved at 9:57 AM. Impact: Duchesne SD
Millard SD
North Sanpete
South Sanpete
Uintah SD
Database server patch/upgrade: 2017-04-09 @ 7:00 AM Description: Patch and upgrade PostgreSQL/Pgpool for kued database hosts
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 8:38 AM. Impact: Kued website
Centracom: 2017-04-10 @ 11:55 PM Description: Centracom will be replacing a line card on their backbone tonight.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: There should be little to no impact as they have a redundant card on this chassis. If there are issues, the following areas will be affected:
Millard SD
Tintic SD
North Sanpete
South Sanpete
They are allowing a 5 hour window from 12AM - 5AM though.
All West Maintenance: 2017-04-12 @ 12:00 AM Description: All West will be conducting a system upgrade during the maintenance.
Update: This maintenance completed on time. Impact: Rich HS to UVU Wasatch, Bridgerland to UVU Wasatch and Kamas Branch Library
ASR 9000 Upgrades: 2017-04-13 @ 11:00 PM Description: UEN will be upgrading the OS on the following devices:
scc-pe-b-159
uvu-pe-b-139
UEN will also be upgrading firmware on the following devices:
dix-pep-a-58
rdc-pe-a-98
usu-pe-a-238
wsu-pe-b-219
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 1:41 AM. Impact: Impact: All network services through these devices will be unavailable while
they are rebooted.
Uintah Basin Outage: 2017-04-13 @ 9:00 AM Description: UBATC Roosevelt is experiencing an outage of house power, as a result some of our equipment has rebooted as power switched to the generator. Traffic was offline for a few minutes, and the power situation is being evaluated.
We will continue to provide updates periodically as we continue to resolve this situation. UEN personnel are enroute to the site to evaluate the power failure situation.
Update: This outage was resolved on time. Impact: Traffic in the Uintah Basin is up and stable, but could drop again when house power is restored unless we can determine why the UPS at the site did not hold the equipment.
PostgreSQL/pgpool - Production: 2017-04-16 @ 7:00 AM Description: Patch and Upgrade PostgreSQL/Pgpool
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 8:04 AM. Impact: All UEN hosted website except KUED
Southern Utah Area Outage: 2017-04-17 @ 3:30 PM Description: Southern Utah is currently experiencing an outage South Central is currently looking into the issue. Multiple sites are being affected.
Update: South Central is addressing a transport node card failure ETR is currently stated at 6:00 PM MST
Update: This outage was resolved on time. Impact: Panguitch, Kane, Garfield, Piute, and Wayne County's are being affected.
Snow South Campus: 2017-04-19 @ 10:00 PM Description: Networking staff will be upgrading licensing and software on the Snow college south campus in Richfield.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: These upgrades will require a hardware reboot and some configuration changes that will affect the Snow college south campus during the outage window.
Northern Utah County Outage: 2017-04-24 @ 1:00 PM Description: UEN is monitoring a wide-spread outage in the Utah County area impacting multiple network links in the area.
Updates to follow...
Update: This outage was resolved at 12:08 AM. Impact: Network redundancy is working well and most traffic is not impacted. Alpine District has multiple sites offline as a result
All West Emergency Maintenance: 2017-04-25 @ 12:05 AM Description: All West is performing an emergency maintenance on their backbone between 12-2 AM.
Update: This outage was resolved at 5:04 AM. Impact: All All West connected circuits will be down for 30-45 minutes from the beginning of the outage.
UEN ASA Reboots: 2017-04-27 @ 11:00 PM Description: In order to avoid a potential unmanageable outage we need to reboot our Cisco ASA's to avoid a bug that causes a potential reboot every 213 days on it's own.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 11:35 PM. Impact: This will have 0 impact since we have full redundancy but if any issues arise there could be some slowness for UEN services behind these firewalls. We do not anticipate any outages though.
ASR 9000 Upgrades: 2017-04-27 @ 11:00 PM Description: Description: UEN will be upgrading the OS on the following devices:
usu-pe-a-238
ebc-pep-b-179
ddc-pep-b-129
We will also be activating a software feature on the following devices (There should be no interruption of services on these):
dat-pep-a-198
dix-pep-b-59
usu-pe-b-239
wsu-pe-a-218
There should be no interruption of services on these devices.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 2:38 AM. Impact: For the 3 devices that will have the code upgraded, all network services will be unavailable while they reload.
The other devices should not experience any outage.
MySQL - Prod: 2017-04-30 @ 8:00 AM Description: Apply security patch to MySQL database host
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 8:17 AM. Impact: UEN websites that connect to MySQL
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
UTAH EDUCATION NETWORK
More K12 Education
my.uen Login
Forgot my.uen Login
Curriculum Search
Find a School
Canvas Logins
Find an Institution
Teacher Tips
PD Newsletter
PDTV
UEN Homeroom
Adobe
Canvas
eMedia
Google
Nearpod
Utah's Online School Library
Justin
Braxton
Dani
Kayla
Katie
Lora
Rob
Val
Locally Produced
Give Us Feedback
WebEx
Zoom
CMS Web App
TMS
YouTube
Network Outages
Network Traffic Map
Speed Test
Infrastructure Map
Facebook
Instagram
LinkedIn
News RSS
Contact Us Form
Dashboards
Maps
Widgets