UEN-TV is operated by the Utah Education Network. Our goal is to educate, engage, and enrich the lives of Utah residents through broadcast programs and services.
The following customers will experience an intermittent loss of connectivity during the maintenance window:
UTN Central Valley Hospital - UVU connection only (RDC connection will remain up)
UTN Provo Radiology
UTN Santaquin Clinic
Eagle Gate College Provo
IPITEK College - Orem
USU Orem
UVU LAN - Connection at PEP-B only
MTEC Provo
Mountainland Head Start Program
Juab SD
Nebo SD
Provo SD
Description:
UETN Engineers will be performing router maintenance at our UVU POP.
UEN Hosting firewall upgrades: 2018-07-07 @ 10:00 PM Description: The border firewalls for the UEN hosting infrastructure will be upgraded. This will impact web hosting, streaming, TMS scheduling, and other virtual hosted services.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 10:32 PM. Impact: Minimal downtime is expected (less than two seconds) and session states should be preserved during failover between devices.
EBC-PEP-A Code Upgrade: 2018-07-10 @ 11:00 PM Description: UETN will be upgrading code on the PEP-A device at our Eccles Broadcast Center POP.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:00 AM. Impact: Dual honed customers may see switch hits as traffic reroutes over alternate paths.
Impacted Sites/Customers:
100 Gig connection to UVU
PAC 12 Network
EBC DMARC Devices
UEN Building
UTN IR-UTN Switch 1
UTN rtebc1
UEN VRF
UEN VOIP
UEN VPN1
EBC Level 3
Salt Lake City Library
USOE
Private/Charter/School Districts Impacted:
Our Lady of Lourdes
J.E Cosgriff
Murray Reading Center
Weilenmann School
Canyons School District
Beehive Wireless Radio Path reboot: 2018-07-11 @ 12:00 AM Description: Begin Date / Time: Wednesday, July 11th, 2018 / 1:00 AM MST/MDT
End Date / Time: Wednesday, July 11th, 2018 / 6:00 AM MST/MDT
Duration of Maintenance: 4 hours
Location of Maintenance: Southern Radio Sites
Description of Maintenance: Configuration changes to resolve packet loss issues.
Update: This maintenance completed on time. Impact: Customer Impact: The following sites will be affected
Lake Powell Elementary
Bullfrog Elementary
Hanksville
Bicknell Library
Caineville
Century Link: Outage on aggregation circuit: 2018-07-16 @ 3:00 PM Description: There is an outage on an aggregation circuit with Century Link.
Update: This outage was resolved at 5:08 PM. Impact: This is affecting the following sites:
Bear River Charter
Freedom Academy Charter
John Hancock Charter
UtahVirtual Charter
Farmington Library
Hyrum Library
Logan Library
Newharmony Library
Syracuse Library
Clearfield Library
Centerville Library
Bountiful Library
Kaysville Library
Layton Library
Uintah Basin Maintenance: 2018-07-17 @ 11:00 PM Description: UEN Networking staff will be upgrading backbone networking equipment in Roosevelt and cleaning up legacy equipment and configurations
Update: This maintenance will begin in 5 minutes.
Update: This outage was resolved on time. Impact: This maintenance will impact all USU locations in Roosevelt and Vernal, the Vernal ATC, multiple school districts including Uintah and Dagget, as well as some additional sites in Vernal and the surrounding areas. The maintenances is expected to take less than 1 hour with intermittent service impacting outages during that window.
Strata Maintanance: 2018-07-18 @ 11:30 PM Description: Fiber Maintenance to accommodate road construction on Daniels Summit
Update: This maintenance completed on time. Impact: UVUW to Roosevelt
Syringa Networks: 2018-07-20 @ 1:00 AM Description: Syringa Networks will be re directing live fibers during this splicing maintenance.
Anticipated Impact: High
Potential Impact: Loss of Service
Service Affecting Impact Statement: We do not anticipate any long term impacts during this MA.
During this period, you will experience a disruption in your service. If you encounter any problems with your services after the completion of this planned maintenance or you have any questions, please call Syringa Networks at (800) xxx-xxxx and refer to ticket #145780.
Update: This maintenance completed on time. Impact: Location (City, State): Alta, Utah
Goldminers Elementary
Service Affected Circuit ID(s)
=====================================
89/KRFS/100007//SYG
Goldminers
Power outage in Price, UT Impacting South Eastern UT sites: 2018-07-22 @ 7:25 PM Description: Commercial power is out in the city of Price, this has impacted the UEN Provider Edge device at USU eastern as well as the down stream devices for Moab and USU San Juan.
Update: last update ETR 11:30 PM
Update: Rocky Mountain Power has moved the ETR TO 12:30AM 7/23
Update: This outage was resolved at 5:13 AM. Impact: School Districts:
Emery
Carbon
Grand
San Juan
Moab
Higher Education:
USU Eastern
USU San Juan
UBATC
UTN:
Castleview Dialysis Price
Blue Mountain Hospital
Blanding Clinic
UEN Services routing changes: 2018-07-22 @ 9:00 AM Description: UEN will be moving DMZ server and internal services networks to virtual routers and firewalls.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 4:03 PM. Impact: DMZ servers such as email lists, ftp, UVC, jira, tableau, email relay, and http proxy, as well as many internal UEN utilities, will be down while routes are moved and gateways are swapped out. UEN web hosting and streaming will remain available, but any application that relies on http proxy or email relay will be impacted. The switch itself should only take 5-10 minutes, but the maintenance window is longer to be able to address any routing or firewalling issues that come up.
Device Repacment USE-PE-A-30: 2018-07-23 @ 11:00 PM Description: We will be replacing the UETN Provider Edge device at the Price USU Eastern POP. The device didn't respond well to yesterdays power outage. We've decided to err on the side of caution and proactively replace the device.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: School Districts:
Emery
Carbon
Grand
San Juan
Moab
Higher Education:
USU Eastern
USU San Juan
UBATC
Seismic Monitoring
UTN:
Castleview Dialysis Price
Blue Mountain Hospital
Blanding Clinic
South Central Comm: 2018-07-24 @ 12:00 AM Description: Emergency Maintenance EM20180724
South Central Communications will be performing emergency maintenance on its network as described below.
Interface taking errors replacing jumpers and SFP
Circuits will be down during maintenance, should only be 10-15 minutes
On Call tech
435-263-091
Update: This maintenance completed on time. Impact: VZW DUCK CREEK WFN00286
(unsure of location)
Outage affecting South Eastern Utah: 2018-07-27 @ 12:15 AM Description: There is an outage that is affecting the South East part of the state affecting everything from Price down. (Moab, Blanding, SanJuan, etc..) UEN is working with the local Telco to identify and resolve the issue. As of right now there is no ETA for when services will be restored.
Update: This outage was resolved at 2:54 AM. Impact: All traffic for sites in Price, and any site beyond including Moab, Blanding, and San Juan POPs
Century Link: Magna Corient Card upgrade: 2018-07-31 @ 12:00 AM Description: Coriant card replacement. The services will be cut one at a time and a tester will be working with splicers to ensure the circuits restore before moving to the next circuit.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Expect outages:
From west Magna to Tooele
Maintenance - I2 Optical DWDM System HOUS-JCSN: 2018-07-31 @ 5:00 AM Description: DESCRIPTION: The above listed asset will be unavailable while Internet2 Fiber
Vendor Engineers perform maintenance in Tylertown, Ms. An outage is expected.
The entire window is reserved.
Backbone traffic will re-route during this maintenance.
TICKET NO.: 20372:144
Update: This maintenance completed on time. Impact: Optical Participant ESNet
Optical Participant NOAA N-Wave
Uintah School District: 2018-07-31 @ 3:00 PM Description: UEN networking staff will be working with the Uintah school district and Strata Networks to move aggregation equipment to a new data center.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: This maintenance will affect all of the Uintah school district as well as the Terra Academy charter school and Rural Utah Child Development Ashely Valley head start school.
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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