UEN-TV is operated by the Utah Education Network. Our goal is to educate, engage, and enrich the lives of Utah residents through broadcast programs and services.
The following customers will experience an intermittent loss of connectivity during the maintenance window:
UTN Central Valley Hospital - UVU connection only (RDC connection will remain up)
UTN Provo Radiology
UTN Santaquin Clinic
Eagle Gate College Provo
IPITEK College - Orem
USU Orem
UVU LAN - Connection at PEP-B only
MTEC Provo
Mountainland Head Start Program
Juab SD
Nebo SD
Provo SD
Description:
UETN Engineers will be performing router maintenance at our UVU POP.
Strata upgrading card at Vernal CO: 2015-09-01 @ 11:55 PM Description: Strata will be replacing a card at the Vernal CO.
Update: This maintenance completed on time. Impact: Schools that go through the Vernal CO will go down.
ASR Upgrades: 2015-09-03 @ 11:00 PM Description: UEN needs to upgrade code on devices at our POP sites.
We will be upgrading our PE-B devices at our DATC & SUU POP site. We will also upgrade the ZAYO & Integra IBR's time permitting.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:55 AM. Impact: Each device with reload several times during the maintenance. Connectivity will be intermittent during the outage for those POPs.
ASR Card Reload: 2015-09-10 @ 11:00 PM Description: We need to reset a card at our DDC POP.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time.
Update: This maintenance completed on time. Impact: The 100 Gig Circuit from DDC to LV3 will drop. Traffic will reroute over redundant connects.
Radio Firmware upgrade: 2015-09-15 @ 11:00 PM Description: Scott will be upgrading firmware on the radio device starting from Moab moving his way south.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Impact should be limited to the time it takes for the radio to reboot.
Ciena - Metro Ring Maintenance: 2015-09-17 @ 11:00 PM Description: UEN Field Engineers are troubleshooting db loss at the Park building. They will need to troubleshoot the fiber and equipment to locate the issue.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The following Ciena/Metro Ring circuits will drop.
101.10GE.DCB.EBC.CHPC
101.10GFC.DCB.EBC.UEN
101.10GE.DCB.EBC.UEN
102.10GE.DCB.EBC.UEN
101.10GE.LV3.EBC.UEN
101.100GE.LV3.EBC.UEN
The UEN backbone circuits will reroute over other links.
ASR Upgrades: 2015-09-22 @ 11:00 PM Description: UEN needs to upgrade code on devices at our POP sites.
We will be upgrading our BEIBR devices at Level 3.
We will also upgrade the SUU-PE-A device.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:45 AM. Impact: Each device with reload several times during the maintenance.
Connectivity will be intermittent during the outage for those POPs.
Moving Fiber: 2015-09-23 @ 4:00 AM Description: Century Link will be moving fiber
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: May affect the follwing three schools, James Russell, Guadalupe Charter School and Herizon Elementary
Emery Telcom Maintenance: 2015-09-24 @ 11:55 PM Description: Our circuit from UVU to USUE will go down for the duration of the outage. Traffic will reroute across redundant link.
Update: This maintenance completed on time. Impact: Emery will be replacing equipment at their Price and Orem CO's.
UVU Wasatch / Heber Fiber Down: 2015-09-29 @ 1:00 PM Description: We have lost our backbone connection to UVU Wasatch, Park City and several other related telco circuits in the Heber area.
Update: This is due to a fiber cut. No ETR as of yet.
Update: Century Link has to replace a mile of fiber to repair the issue. Estimated completion time for the repair is 7-8pm tonight.
Update: This outage was resolved on time. Impact: We have brought up a temporary link over dark fiber to remediate most of the issue. Some schools may still be down or experience degraded service.
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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