UEN-TV is operated by the Utah Education Network. Our goal is to educate, engage, and enrich the lives of Utah residents through broadcast programs and services.
The following customers will experience an intermittent loss of connectivity during the maintenance window:
UTN Central Valley Hospital - UVU connection only (RDC connection will remain up)
UTN Provo Radiology
UTN Santaquin Clinic
Eagle Gate College Provo
IPITEK College - Orem
USU Orem
UVU LAN - Connection at PEP-B only
MTEC Provo
Mountainland Head Start Program
Juab SD
Nebo SD
Provo SD
Description:
UETN Engineers will be performing router maintenance at our UVU POP.
Caching Cluster Code Upgrades: 2016-09-01 @ 11:00 PM Description: Networking staff will be upgrading code on the head-end switches which host our caching services (Akamai, Netflix, and Google) to patch a vulnerability that leaves them open to DOS/ reflection attacks.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Due to the redundant nature of the switch and peering configuration no outage is anticipated however there is always the small possibility of any services provided by these 3 caches to be impacted. Again, no disruption of service is expected.
Code Upgrade: 2016-09-04 @ 1:00 AM Description: Networking staff will be upgrading code on the Internet Border Router which connects to Comcast Internet. In working with our vendors technical assistance center, the code grades have been recommended to isolate what appears to be a feature bug.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The code upgrades will require a reload of the affected router however given the redundant nature of the UEN backbone, little to no disruptions are expected.
UVU Area Outage: 2016-09-05 @ 10:00 PM Description: UEN is experiencing an outage of some services in the UVU area after a line-card did not return to service after a power event in the POP facility. We have some backbone links offline, but traffic is flowing through alternate paths.
UEN Field personnel are being dispatched to the facility to effect repairs as soon as possible.
Update: This outage was resolved at 9:23 AM. Impact: Some UEN backbone links are offline, no impact to traffic should be experienced, but some route instability may be experienced as we proceed with troubleshooting and repair.
Kane County School District Outage: 2016-09-06 @ 11:00 PM Description: South Central Communications will be rerouting some fiber in Kane County this evening.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The Kane School district will be offline during this time.
Uintah Basin Maintenance: 2016-09-08 @ 11:00 PM Description: We will be doing some routine maintenance on our Edge device in the Uintah Basin.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Any sites served by this router will be down for about 10-15 minutes.
EBC Firewall Upgrade: 2016-09-13 @ 11:00 PM Description: UEN Security staff will be swapping intrusion prevention hardware in the EBC firewall services chassis. Services to UEN datacenter resources may be unavailable for brief periods of time durning the maintenance window.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 1:11 AM. Impact: Little or no disruptions are expected with redundancy on devices but they are possible.
UEN Authentication Upgrade: 2016-09-18 @ 10:00 AM Description: Cisco ACS software will be updated to the latest version of code.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 11:57 AM. Impact: This will impact mobileID logins to UEN network hardware and also the UEN VPN. Downtime will be brief when/if it occurs during the maintenance.
San Juan: 2016-09-19 @ 7:10 AM Description: We have lost a device at San Juan SD.
Update: The device has been partially recovered. We are sending an RSP down to San Juan and will be replacing the RSP when it arrives. This will cause a brief interruption in service during replacement of the card.
Update: This outage was resolved on time. Impact: All devices connected to this device will be down.
Centracom Emergency Maintenance: 2016-09-20 @ 12:00 AM Description: Centracom will be performing emergency maintenance on the circuit connecting the Wendover CO to the UEN backbone.
Update: This maintenance will begin in 5 minutes.
Update: This outage was resolved on time. Impact: Anything sites connecting to the UEN backbone through Wendover may experience a brief outage between 12:01 AM and 1:30 AM. Downtime is expected to last no longer than 10 minutes.
Granite PE Replacement: 2016-09-20 @ 11:00 PM Description: We will be replacing the Granite Edge router this evening.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: This will the entire Granite SD and any USU Murray DCE sites. This should only take about 15-20 minutes.
Centracom Emergency Maintenance: 2016-09-21 @ 12:00 AM Description: Centracom will be performing emergency maintenance on the circuit connecting the Wendover CO to the UEN backbone.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Any sites connecting to the UEN backbone through Wendover may experience a brief outage between 12:01 AM and 1:30 AM. Downtime is expected to last no longer than 10 minutes.
UEN DNS (Infoblox) software upgrades: 2016-09-26 @ 5:00 PM Description: UEN will be upgrading the software on all Infoblox DNS appliances. This will not affect DNS services.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 6:37 PM. Impact: During the upgrade no users will be allowed to log in to the DNS portal to make changes. This maintenance is scheduled to last two hours. If the maintenance is completed ahead of schedule, the DNS portal will be opened up immediately upon completion of the maintenance.
EBC Firewall Code Update: 2016-09-27 @ 11:00 PM Description: UEN Security will be updating the code on the firewalls and troubleshooting intrusion prevention hardware in the EBC firewall services chassis. Services to UEN datacenter resources may be unavailable for brief periods of time durning the maintenance window.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Little or no disruptions are expected with redundancy on devices but they are possible.
Dagget School District Radio Maintenance: 2016-09-27 @ 11:00 PM Description: UEN Field Ops will be upgrading firmware on each device in the radio path
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Dagget School District will be offline during this maintenance
UEN DNS portal - Infoblox appliances: 2016-09-28 @ 2:15 PM Description: Our Infoblox software upgrade on September 26 revealed a bug which has prevented NTP services from working properly. The software vendor has identified the bug and has asked us to upgrade immediately.
Update: This maintenance will begin in 5 minutes.
Update: This outage was resolved at 4:01 PM. Impact: There should not be any DNS services affected by this maintenance as we will be upgrading the appliances sequentially. The load will be shared across all appliances. However, during the upgrade process we will not be permitting DNS changes through our web portal. We will open the web portal back up as soon as all the appliances have been upgraded. This maintenance should last less than three hours.
Authentication / Mobile ID Upgrade: 2016-09-29 @ 11:00 PM Description: ACS software needs to be upgraded for some bug fixes that are hindering usability.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: This will affect logins to the UEN VPN and UEN networking gear. Everything has been pre-staged to minimize downtime.
Fiber Maintenance: 2016-09-29 @ 11:00 PM Description: A couple fiber connections need to be physically rerouted.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: A few devices in Meetme B will have a brief outage.
UPS Maintenance at EBC: 2016-09-30 @ 5:00 PM Description: UEN will be performing a UPS replacement of an older system beginning on the 30th of September. We do not anticipate any significant impact, but during this time, the EBC POP site will be on motor generator power only. We will only experience a failure in the event of a generator failure.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 9:25 AM. Impact: We anticipate no impact, but are making the announcement because we will be in a degraded power situation.
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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