UEN-TV is operated by the Utah Education Network. Our goal is to educate, engage, and enrich the lives of Utah residents through broadcast programs and services.
The following customers will experience an intermittent loss of connectivity during the maintenance window:
UTN Central Valley Hospital - UVU connection only (RDC connection will remain up)
UTN Provo Radiology
UTN Santaquin Clinic
Eagle Gate College Provo
IPITEK College - Orem
USU Orem
UVU LAN - Connection at PEP-B only
MTEC Provo
Mountainland Head Start Program
Juab SD
Nebo SD
Provo SD
Description:
UETN Engineers will be performing router maintenance at our UVU POP.
PostgreSQL/pgpool - Dev/RC: 2017-08-02 @ 9:00 PM Description: Apply updates/security patches to dev and RC PostgreSQL/Pgpool hosts
Update: This outage was resolved at 9:34 PM. Impact: All UEN hosted website
Strata Maintanance: 2017-08-02 @ 11:55 PM Description: Upgrading equipment for new Circuit
Update: This maintenance completed on time. Impact: Circuits that will be affected:
· USU
· Libraries(Duchesne,Roosevelt,and Vernal)
· Uintah River High
· Headstart in Myton, Ft.Duch. and Whiterocks
· Whiterocks and Myton Community Center
· 10G from UVUW to UBTATC
· UBATC in Vernal
· Link from CEU in Price
· UEN link 1G link from Emery
· Central Ed
Uintah Basin backbone maintenance: 2017-08-02 @ 11:00 PM Description: We will be reloading a backbone device in the Uintah Basin this evening as a troubleshooting measure.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 11:30 PM. Impact: This will affect all libraries in the area, the Uintah School district, UBATC, Duchesne school district, and some connectivity at USU Vernal and USU Roosevelt.
UEN DNS maintenance: 2017-08-10 @ 6:00 PM Description: We will be upgrading the Infoblox NIOS software on our DNS appliances.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 7:10 PM. Impact: This will not cause any DNS outages. However. the Web GUI where DNS changes are performed may be unavailable at times during the software upgrade process.
Century Link Maintanance: 2017-08-15 @ 11:55 PM Description: Century Link will be replacing a card that is taking errors as a precaution.
Update: This maintenance completed on time. Impact: Jim Bridger Elementary
Kearns High School
Kearns Junior High
Monroe Elementary
Oquirh Hills Elementary
Philo T Farsworth Elementary
Pioneer Elementary
Robert Frost Elementary
Rolling Meadows Elementary
Multiple sites down: 2017-08-16 @ 8:35 AM Description: UEN is seeing a large group of sites down that are connected through Century Link.
Century Link and UEN Engineers are investigating the issue.
Update: This is a confirmed fiber cut. They are in the process of assessing the extent of the damage. There is no ETR at this time. Will update as we get more information.
Update: Century Link has moved rerouted to new fiber. We are still in a degraded state and are testing the new connection now. Currently, this is a temporary solution until the damaged fiber can be repaired.
Update: This outage was resolved on time. Impact: Connections to Granite SD, Canyon SD, SLC Library, Juan Diego, Large scale Charter schools.
A few Backbone connection are also down.
Century Link Maintanance: 2017-08-22 @ 8:00 AM Description: Configuration updates in Ogden, UT
Update: This maintenance completed on time. Impact: North Park Elementary Head Start
CenturyLink Outage: 2017-08-22 @ 12:45 PM Description: CenturyLink was doing some disconnect work on legacy circuits, and inadvertently disconnected a number of links in service. We worked with CL to restore service, and they are re-evaluating their process to ensure that this outcome does not continue to occur as they move forward.
Update: This outage was resolved at 1:18 PM. Impact: A Number of Backbone Links and various sites around the wasatch front were impacted. More details will be provided as soon as we get them.
PostgreSQL/pgpool - dev: 2017-08-23 @ 8:00 PM Description: Grow archive filesystem
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 8:29 PM. Impact: All UEN dev web hosts
CentraCom Maintanance: 2017-08-23 @ 11:55 PM Description: Centracom will be replacing a core device in Salina, UT
Update: This maintenance completed on time. Impact: Salina, Ut customers.
Emery Telcom: 2017-08-24 @ 11:30 PM Description: Emery Telco - Fiber splicing to replace a section of fiber optic cable which was damaged when snagged by bulldozer during a highway expansion project.
Update: This maintenance completed on time. Impact: USU Eastern in Price to the Vocational Tech Center in Moab) will be down during fiber splicing. Points south of Moab which aggregate at the Vocational Tech Center on different circuits will also be impacted during the fiber splicing.
South Central Maintanance: 2017-08-24 @ 11:55 PM Description: Replaceing switch that could cause possible outage in the network.
Update: This maintenance completed on time. Impact: NA
Century Link: 2017-08-26 @ 2:45 PM Description: Century Link has a RUP card failure. Dispatching now.
Update: This outage was resolved on time. Impact: George Washington Academy
Mountainville Academy
Odyseey Academy
PostgreSQL/pgpool - Production: 2017-08-29 @ 11:00 PM Description: Apply patches to all production PostgeSQL/pgpool hosts
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 11:22 PM. Impact: All web site that UEN host
UEN Enterprise Firewall Maintenance: 2017-08-29 @ 11:00 PM Description: UEN will be updating the Enterprise Firewall infrastructure software.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: We do not expect any major impact, however some intermittent reachability of UETN services may occur.
Strata Maintanance: 2017-08-29 @ 12:55 PM Description: Strata Networks will be Upgrading Equipment.
Update: This maintenance completed on time. Impact: - Neola Elementary
- Whiterocks Headstart
- Whiterocks Community Center
SFP Upgrades: 2017-08-30 @ 11:00 PM Description: We will be swapping out some optic on these backbone circuits.
UVU to SNO
UVU to USUE
UVU to UVW
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: All links have a redundant path and traffic will reroute.
Ogden and Morgan Bandwidth Upgrade: 2017-08-31 @ 11:00 PM Description: Networking staff will be upgrading the current WAN connection for the Ogden and Morgan aggregation device from a 1 Gig uplink to a 10 Gig uplink
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: Internet connectivity will go down briefly as the routing is migrated from the existing circuit to the new uplink
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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