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Century Link fiber work at UVU: 2020-06-01 @ 10:00 PM Description: Century Link will be performing major fiber work at our UVU POP this evening.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The following customers will experience a loss of service during this outage window:
K-12:
Juab School District
Timberline MS at Alpine SD
Charter Schools:
Lincoln Academy
Soldier Hollow Charter
Ignite Charter
Freedom Prep HS
Freedom Charter
Saratoga Springs Head Start
American Prep Draper2
Higher Ed:
Eagle Gate College
USU Layer 2 services to UVU
Telehealth:
Utah Radiology - Provo
Central Valley Medical Center
American Fork Dialysis Clinic
Fiber cut in Draper area: 2020-06-02 @ 4:00 AM Description: There is a fiber cut on near 12300 S and the I-15 NB exit impacting some UETN customers in the area. ETR is 2pm.
Update: Utopia fibers to Alpine SD have been repaired and Alpine SD is back online.
Update: The fiber cut was repaired around 1pm today. All affected services are back however we are still seeing issues with the a USHE 10G connection and have engaged the provider.
Update: This outage was resolved at 5:45 PM. Impact: The following customers are affected:
Alpine SD
Provo SD
DWDM service from DDC to BYU
Board of Regents 10G service
UVU and WSU maintenance: 2020-06-04 @ 11:00 PM Description: The UETN NOC will be doing some standard maintenance at 2 nodes tonight, one at UVU and WSU. There will be one reload per node.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:09 AM. Impact: The following customers can expect a loss of connectivity for 10-30 minutes:
Higher Ed:
Tooele Techical College
UVU Secondary connection
K-12
Ogden School District
Morgan School District
Weber School District
Utopia - Switch Maintenance in Orem: 2020-06-11 @ 11:55 PM Description: UTOPIA will be doing a code upgrade on 17 switches in Orem, UT.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: UETN customers may see some Utopia circuits/sites in the OREM area drop during this time.
DATC POP Maintenance: 2020-06-11 @ 11:00 PM Description: The UETN Network team will be performing routine code upgrades at our DATC POP.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 12:25 AM. Impact: The following customers will experience a loss of connectivity during this maintenance:
Syracuse Arts Charter
North Davis Prep Academy
Davis Applied Technical College
Weber State University - Davis
Comcast - Payson Head Start: 2020-06-11 @ 2:00 AM Description: Comcast will be working on the circuit to Payson Head Start
67.VLXP.012214..CBCL
Update: This maintenance completed on time. Impact: A disruption in service will be observed during this time
South Central Maintenance: 2020-06-15 @ 11:55 PM Description: South Central Replacing Fiber Distribution Panel
Update: This maintenance completed on time. Impact: Services in Minersville & Milford.
SouthCentral Panguitch maintenance: 2020-06-16 @ 12:00 AM Description: Reason for Maintenance: Upgrade Core Router
Update: This maintenance completed on time. Impact: Services in Panguitch, Utah will be affected. This may include sites in Garfield, and Wayne counties.
UVU POP Maintenance: 2020-06-18 @ 9:00 PM Description: UETN Engineers will be performing a major maintenance at our UVU POP on the night of Thursday, June 18 beginning at 9pm and ending at 5am the morning of Friday June 19.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: All customers at our UVU POP will experience one or more losses of connectivity during the maintenance window. The customers are listed below:
**Higher Education**
Dixie State University DR connection
Eagle Gate College - Provo
Geneva MATC
Mountainland ATC
MTEC
Tooele Technical College
USU L2 service to Orem
UVU
**K-12**
Alpine SD
Juab SD
Millard SD
Nebo SD
**Charter Schools**
American Prep - Draper2
American Prep - Salem
American Prep - WV1
American Prep - WV2
Arches Academy
Ascent Academy - Lehi
Athenian Academy - AmFork
Athenian Academy - Delta
Athenian Academy - Nephi
CS Lewis Academy
Franklin Academy
Freedom Charter
Freedom Prep HS
Freedom Vinyard Charter
Ignite Charter
Ivy Preperatory School
Karl Maeser Prep
Lakeview Charter
Lincoln Academy
Lumen Scholar
Merit Academy
Monticello Charter
Noah Webster Charter
Quail Run
Ranches Academy
Reagan Academy
Rockwell Charter
Soldier Hollow
Spectrum Charter
Timpanogos Charter
UCAS - Provo
Utah Military Academy - Lehi
Vista Entrada
Walden Arts School
Provo SD
**Libraries**
Brigham City Library
Murray City Library
Orem Library
Payson Library
Springville Library
Mountain Land Head Starts
Genola Head Start
Springville Deaf and Blind
Saratoga Springs Head Start
Software Upgrade UETN ActiveScale in RDC: 2020-06-19 @ 7:00 AM Description: Update the Software on the ActiveScale cluster (archive.uen.org) systems is redundant and each component will be update serially and is not service disruptive
Update: This maintenance will begin in 5 minutes.
Update: This maintenance started on time. not sure when the normal 5 min alert did not go out.
Update: This maintenance completed at 10:33 AM. Impact: No Service is affected.
USU and LV3 POP Maintenance: 2020-06-23 @ 11:00 PM Description: UETN Engineers will be performing routine code upgrades at our USU and LV3 POPs. USU will happen at 11pm Tuesday, June 23. LV3 will happen at 1am, Wednesday, June 24. Each will experience up to an hour of downtime respectively.
Update: The LV3 upgrade will also include:
NOAA NWS office connection to I2
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: 11pm - USU upgrade
Customers affected:
USU Campus Secondary connection
Cache SD
DTS Cloudian connection at USU
1am - LV3 upgrade
Customers Affected:
KUED Master Control
Idaho Regional Optical connection
CHPC LV3 I2 connection
Emery Telco Maintenance: 2020-06-25 @ 11:55 PM Description: Emery Telcom will be fiber splicing to relocate fiber on the north end of Moab, UT as part of a highway widening project.
Update: This maintenance completed on time. Impact: 10Gpbs links from USU Eastern Moab to USU Eastern Price and from USU Eastern Blanding to USU Eastern Roosevelt will be down for up to 60 minutes at different times during fiber splicing.
UCM expressway cert refresh: 2020-06-25 @ 11:00 PM Description: We needed to refresh the cert's on three of the expressways
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 11:14 PM. Impact: all the remote phones will bounce during the update
South Central Maintenance: 2020-06-29 @ 11:55 PM Description: Replacing aging router and Power Rectifier
Update: This maintenance completed on time. Impact: Services in Escalante, Boulder, Tropic, Cannonville, Henrieville, and Bryce Canyon City
UEN Code upgrade - TDC POP: 2020-06-30 @ 11:00 PM Description: UETN Engineers will be upgrading our node at the Tonaquint Data Center in St George this evening.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed at 11:48 PM. Impact: Affected Customers:
UofU - 4x10G service from DDC to TDC
UofU - Disaster Recovery Internet connection at TDC
SLCC - L2 MPLS Service to TDC - Disaster Recovery/Backup Circuit
CenturyLink Maintenance: 2020-06-30 @ 11:00 PM Description: Centurylink will be doing maintenance on the link from Tonaquint Data Center to Dixie State University.
Update: This maintenance completed on time. Impact: This should not be service impacting and should only take about 10 minutes.
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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