The following customers will experience a loss of service during the window:
Tooele SD
Snowville EL - Box Elder SD
Lake Powell HS - Kane SD
Tooele Tech College
USU Tooele Ext
USHE My529
USU Taylorsville
4th Street Clinic
All charters and libraries connected to our SCC-PE-A node
Description:
UEN Engineers will be performing code upgrades on 3 backbone nodes. TTC-PE-A, TOO-PE-A, and SCC-PE-A
Update certificates for UCM IM and Presence services: 2021-02-02 @ 11:00 PM Description: we need to update the ssl certificates on the IM and Presence cluster
Update: This maintenance completed at 11:33 PM. Impact: the jabber soft clients with loose connectivity while the service's are restarted on each node.
UETN Hosting firewall maintenance: 2021-02-03 @ 10:00 PM Description: Software upgrade on the datacenter firewalls
Update: This maintenance completed at 10:36 PM. Impact: All UETN hosted services, minimal impact as it fails over between firewalls
SLCC POP - Maintenance: 2021-02-09 @ 11:00 PM Description: UETN Engineers will be performing a maintenance reload on our SCC-PEP-B device at our SLCC POP.
Update: This maintenance completed on time. Impact: All customers connected to this node will experience a 15-20 minute loss of services.
Canyons SD Primary Node backbone connection
Murray SD Primary Node backbone connection
Alpine SD Tertiary node backbone connection
USU Taylorsville
USHE my529 Connection
FIber cut: 2021-02-22 @ 12:00 PM Description: There is a fiber cut in the Lumen network affecting some UETN Customers. The last update we received has an estimated time of resolution of 10am, tomorrow, Feb 23.
Update: Lumen is currently splicing new fiber to restore service. They have not specified a new ETR.
Update: This outage was resolved at 12:49 PM. Impact: The following UETN customers are affected by this cut:
Mountainville Academy
Odyssey Charter School
Renaissance Charter School
SLC SD backup MPLS connection to RDC
American Prep 2 Draper
Production Pgpool/PostgreSQL: 2021-02-23 @ 10:00 PM Description: Fix connection issue with Production Database
Update: This maintenance completed at 10:26 PM. Impact: All UEN hosted websites expect KUED website
UVU POP Maintenance: 2021-02-25 @ 11:00 PM Description: UETN Engineers will performing a major maintenance on our UVU-PEP-B node.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The following UETN customers will experience a loss of connectivity during this maintenance:
Alpine SD - PE-B node
Juab SD
Mountainland Head Start Program
Nebo SD
Provo SD
USU Orem location
UVU Secondary connection
Utah Radiology Provo
Central Valley Medical Center - Nephi
American Fork Dialysis
All other charters and private school 1G connections at UVU
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.