UEN-TV is operated by the Utah Education Network. Our goal is to educate, engage, and enrich the lives of Utah residents through broadcast programs and services.
Update certificates for UCM IM and Presence services: 2021-02-02 @ 11:00 PM Description: we need to update the ssl certificates on the IM and Presence cluster
Update: This maintenance completed at 11:33 PM. Impact: the jabber soft clients with loose connectivity while the service's are restarted on each node.
UETN Hosting firewall maintenance: 2021-02-03 @ 10:00 PM Description: Software upgrade on the datacenter firewalls
Update: This maintenance completed at 10:36 PM. Impact: All UETN hosted services, minimal impact as it fails over between firewalls
SLCC POP - Maintenance: 2021-02-09 @ 11:00 PM Description: UETN Engineers will be performing a maintenance reload on our SCC-PEP-B device at our SLCC POP.
Update: This maintenance completed on time. Impact: All customers connected to this node will experience a 15-20 minute loss of services.
Canyons SD Primary Node backbone connection
Murray SD Primary Node backbone connection
Alpine SD Tertiary node backbone connection
USU Taylorsville
USHE my529 Connection
FIber cut: 2021-02-22 @ 12:00 PM Description: There is a fiber cut in the Lumen network affecting some UETN Customers. The last update we received has an estimated time of resolution of 10am, tomorrow, Feb 23.
Update: Lumen is currently splicing new fiber to restore service. They have not specified a new ETR.
Update: This outage was resolved at 12:49 PM. Impact: The following UETN customers are affected by this cut:
Mountainville Academy
Odyssey Charter School
Renaissance Charter School
SLC SD backup MPLS connection to RDC
American Prep 2 Draper
Production Pgpool/PostgreSQL: 2021-02-23 @ 10:00 PM Description: Fix connection issue with Production Database
Update: This maintenance completed at 10:26 PM. Impact: All UEN hosted websites expect KUED website
UVU POP Maintenance: 2021-02-25 @ 11:00 PM Description: UETN Engineers will performing a major maintenance on our UVU-PEP-B node.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The following UETN customers will experience a loss of connectivity during this maintenance:
Alpine SD - PE-B node
Juab SD
Mountainland Head Start Program
Nebo SD
Provo SD
USU Orem location
UVU Secondary connection
Utah Radiology Provo
Central Valley Medical Center - Nephi
American Fork Dialysis
All other charters and private school 1G connections at UVU
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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