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October 5, 2024

No outages scheduled today

Outage Calendar

« October 2024 »

Lumen Fiber Cut: 2024-10-02 @ 11:00 PM
Description: At 11pm 10/2 UEN NOC witnessed several edge sites go down/lose service. Caused a by a Lumen Fiber cut. Update: From Lumen: 7:30am The manhole that needs to be accessed is 175 feet away from the suspected fiber damage. As a safety measure, water will be pumped out of the manhole to continue the light level testing to pinpoint the damage. Update: From Lumen 8:10am - diggers & splicers enroute to fiber cut location eta appox 1hr from now. Update: From Lumen 8:45am - splicer mgr , Cory has permission to start on FT. Union. UDOT is giving him access to Wasatch Dr at 9a. Once they get in there they will find an empty duct to pull in cables first and then start on repairing damaged duct while splicers are splicing the cable. Looks like 216F three 144F, and a 12F Update: From Lumen 10:45am - It is suspected that a 216-count fiber cable, three 144-count fiber cables, and a 12-count fiber cable are damaged. The repair process will take all day due to the number and size of the fiber cables and is expected to continue into early tomorrow morning before services are restored. Update: Update from Lumen 2:40pm - The 216-count fiber cable has been successfully pulled through the conduit, and Splice teams are on their way to the site to begin splicing. The three remaining damaged conduits have been exposed, allowing the process of pulling the remaining fiber cables to commence. Update: From Lumen 6:57pm - Splice crews are continuing efforts to prepare fiber cables for splicing operations. Update: From Lumen: 10pm - Splicing has commenced, and is estimated to take several hours. Update: This outage was resolved on time.
Impact: Butler Elementary Waldorf Charter Murray Library MACU Expo Ascent Academy Odyssey Charter St. Vincent Utah Virtual Mountain Heights Charter Academy of Math and Science Renaissance Charter Mountainville Charter Utah International Charter Salt Lake County Library
TDC Router Maintenance: 2024-10-03 @ 11:00 PM
Description: UETN Engineers be replacing both core routers at TDC. This will affect all single homed directly connected customers. Each router will be done separately. Update: This maintenance will begin in 5 minutes. Update: This maintenance completed on time.
Impact: The following customers will be impacted: Washington SD UofU Disaster Internet Links UofU DDC to TDC backup links SLCC Disaster Recovery WSU Cloud Connect

Outage Types:

Outage: An observed outage, not scheduled.

Normal: A planned outage, 24 hours in advance.

Urgent: A planned outage, 12 hours in advance

Emergency: Immediate outage required

Third Party Maintenance: A planned outage performed by an organization other than UEN

Additional Information: Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.

Outage Notifications:

By Email: If you would like to be added to our outage notification email list please click here.

2 Lumen Fiber Cut

3 TDC Router Maintenance