UEN-TV is operated by the Utah Education Network. Our goal is to educate, engage, and enrich the lives of Utah residents through broadcast programs and services.
The following customers will experience an intermittent loss of connectivity during the maintenance window:
UTN Central Valley Hospital - UVU connection only (RDC connection will remain up)
UTN Provo Radiology
UTN Santaquin Clinic
Eagle Gate College Provo
IPITEK College - Orem
USU Orem
UVU LAN - Connection at PEP-B only
MTEC Provo
Mountainland Head Start Program
Juab SD
Nebo SD
Provo SD
Description:
UETN Engineers will be performing router maintenance at our UVU POP.
Lumen Fiber Cut: 2024-10-02 @ 11:00 PM Description: At 11pm 10/2 UEN NOC witnessed several edge sites go down/lose service. Caused a by a Lumen Fiber cut.
Update: From Lumen: 7:30am The manhole that needs to be accessed is 175 feet away from the suspected fiber damage. As a safety measure, water will be pumped out of the manhole to continue the light level testing to pinpoint the damage.
Update: From Lumen 8:10am - diggers & splicers enroute to fiber cut location eta appox 1hr from now.
Update: From Lumen 8:45am - splicer mgr , Cory has permission to start on FT. Union. UDOT is giving him access to Wasatch Dr at 9a. Once they get in there they will find an empty duct to pull in cables first and then start on repairing damaged duct while splicers are splicing the cable. Looks like 216F three 144F, and a 12F
Update: From Lumen 10:45am - It is suspected that a 216-count fiber cable, three 144-count fiber cables, and a 12-count fiber cable are damaged. The repair process will take all day due to the number and size of the fiber cables and is expected to continue into early tomorrow morning before services are restored.
Update: Update from Lumen 2:40pm - The 216-count fiber cable has been successfully pulled through the conduit, and Splice teams are on their way to the site to begin splicing. The three remaining damaged conduits have been exposed, allowing the process of pulling the remaining fiber cables to commence.
Update: From Lumen 6:57pm - Splice crews are continuing efforts to prepare fiber cables for splicing operations.
Update: From Lumen: 10pm - Splicing has commenced, and is estimated to take several hours.
Update: This outage was resolved on time. Impact: Butler Elementary
Waldorf Charter
Murray Library
MACU Expo
Ascent Academy
Odyssey Charter
St. Vincent
Utah Virtual
Mountain Heights Charter
Academy of Math and Science
Renaissance Charter
Mountainville Charter
Utah International Charter
Salt Lake County Library
TDC Router Maintenance: 2024-10-03 @ 11:00 PM Description: UETN Engineers be replacing both core routers at TDC. This will affect all single homed directly connected customers. Each router will be done separately.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The following customers will be impacted:
Washington SD
UofU Disaster Internet Links
UofU DDC to TDC backup links
SLCC Disaster Recovery
WSU Cloud Connect
LV3 Router Maintenance: 2024-10-10 @ 11:00 PM Description: UETN Engineers will be replacing both core routers at the LV3 data center
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The following connections will be affected during this window:
IRON I2 Cloud connect
Granite SD I2 Cloud Connect
Weber State I2 Cloud Connect
UofU I2 Cloud Connect
UofU AWS Direct Connect
NOAA NWS to I2
SLIX Peering
Provider outage: 2024-10-14 @ 12:30 PM Description: Several UEN Customers are offline due to a provider outage. We are working with the provider to determine the root cause and repair times.
Update: As of 1:11p, all affected customers are back online but the provider is going to do an emergency replacement for a piece of failing equipment so there may be some more downtime in the near term. We will leave this outage notice open until the failing equipment is replaced. Thank you for your patience!
Update: This outage was resolved at 2:17 PM. Impact: Murray Library
Utah School Boards Association
MACU Expo Center
Waldorf Charter
Ascent Academy - Murray
Odyssey Charter
St Vincent Charter
Utah Virtual Academy
Mountain Heights Charter
Taylorsville Rehab Services
Academy of Math and Sciences
Renaissance Charter
Mountainville Charter
Utah International Charter
Millcreek Library
Hollady Library
Waldorf Charter
SNO/WEB Upgrades: 2024-10-17 @ 11:00 PM Description: UEN Engineers will be upgrading a node at our Snow College POP and Weber SD.
Update: This maintenance will begin in 5 minutes.
Update: This maintenance completed on time. Impact: The following customers will see some downtime during this window:
Tintic SD
South SanPete SD
Weber SD
Wasatch Charter
Snow College Ephraim
Unitah Basin Vernal Outage: 2024-10-24 @ 11:30 PM Description: At 11:30pm 8/24th UEN NOC saw a fiber disruption to our Unitah Basin Vernal POP. We are currently engaged with our fiber provider on this outage. No ETR at this time.
Update: Fiber provider onsite working on issue, no ETR.
Update: This outage was resolved at 2:52 PM. Impact: Customers in the Vernal area.
Outage Types:
Outage: An observed outage, not scheduled.
Normal: A planned outage, 24 hours in advance.
Urgent: A planned outage, 12 hours in advance
Emergency: Immediate outage required
Third Party Maintenance: A planned outage performed by an organization other than UEN
Additional Information:
Normal maintenance outages, if necessary, are scheduled on Tuesdays and Thursdays starting at 11pm. If any additional information about outages is required, please contact the UEN Operations Center at noc@uen.org, 801-585-7440 or 800-836-4396.
Outage Notifications:
By Email: If you would like to be added to our outage notification email list please click here.
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